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Commercial Lines Operations Manager
2 months ago
The Commercial Lines Operations Manager is a key role within our organization, responsible for ensuring a positive experience for our customers by coaching and managing other employees. This position plays a crucial part in the execution of daily operations by overseeing staff training and team building exercises within the Commercial Lines Department.
Key Responsibilities:- Actively seek to resolve any concerns while adhering to company policy and standards.
- Ensure company goals and objectives are being met by each employee and provide constructive feedback.
- Address customer concerns about policies, services rendered, or employee interactions.
- Train new employees on company standards and procedures, from handling negative client experiences to interacting with clients.
- Stay abreast of current market conditions while meeting client needs and book of business consistency throughout the department.
- Manage time and attendance for direct reports.
- Stay abreast of expiration, A/R, and other quality assurance control for direct reports.
- Ability to organize training initiatives for the department within the company.
- Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- SharePoint Designer and InfoPath, Adobe Pro with strong technical/computer ability including knowledge of SharePoint Online and Office 365.
- Proficient in insurance agency management software/system (Vertafore, AMS360).
- Instructional experience in a group business setting.
- Strong understanding of business goals and standards for customer service.
- Ability to analyze company needs, employee development, and goal setting.
- Ability to communicate effectively with senior management and other departments.
- Extensive knowledge of management strategies and practical application in the workplace.
Bachelor's degree in Management or relevant field preferred.
3-5 years' experience in a supervisory role.
3-5 years' experience in insurance.
Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):Foundation Risk Partners provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:Foundation Risk Partners offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company-paid life insurance, STD, LTD, and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays.
