Service Desk Supervisor

3 weeks ago


New York, New York, United States City of New York Full time
Overview:

The City of New York is seeking a skilled professional to lead our IT service desk operation. This role requires strong leadership, problem-solving, and analytical skills.

Salary:

The estimated annual salary for this position is $95,000.

Job Summary:

This role involves overseeing the day-to-day operations of the service desk, ensuring smooth project execution, and managing IT projects from initiation to completion.

Key Responsibilities:
  1. Provide day-to-day oversight and leadership of multidisciplinary project and service desk teams
  2. Coordinate, track, and report on project tasks and progress
  3. Elicit, document, and analyze business requirements
  4. Ensure software products and solutions meet functional and technical requirements
  5. Create executive reports and dashboards
Requirements:
  • Baccalaureate degree from an accredited college
  • Four years of satisfactory experience related to the area


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