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Technical Support Professional
2 months ago
We are seeking a highly skilled Field Service Engineer to join our team at Michael Page. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining analytical instruments on customer sites.
Key Responsibilities- Instrument Installation and Maintenance: Install, commission, and maintain analytical instruments on customer sites in accordance with company procedures and customer requirements.
- Technical Support: Provide technical support to customers, either by phone, email, or on-site visits, to troubleshoot and resolve issues with our products.
- Record Keeping: Maintain accurate and up-to-date records of all service activities, including service reports, customer feedback, and spare parts inventory.
- Collaboration: Collaborate with cross-functional teams including sales, marketing, and product development to ensure customer needs are met and new product features are properly communicated.
- Product Knowledge: Develop and maintain a thorough understanding of our products and their applications, as well as keep up-to-date with the latest technological advances in the industry.
- Training and Development: Participate in training sessions and seminars to maintain and expand your technical knowledge and skills.
- Company Safety: Adhere to company safety policies and procedures and promote a safe work environment.
- Education: Bachelor's degree in engineering, or related field experience.
- Experience: At least 3 years of experience in field service, installation, and/or technical support of electronics.
- Technical Skills: Strong technical skills in troubleshooting, repairing, and maintaining analytical instruments such as chromatography systems, mass spectrometers, or other analytical instrumentation.
- Communication Skills: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to customers of varying technical backgrounds.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Customer Focus: Ability to work independently and as part of a team, with a strong customer-focused attitude.
