Customer Service Specialist
1 week ago
About Us: At Harmar Mobility, we are dedicated to enhancing the lives of individuals with mobility challenges. Our mission is to provide innovative mobility device lifts and accessibility products that empower our customers to maintain their independence and create lasting memories.
Position Overview: We are seeking a full-time Call Center Representative to deliver exceptional service in our expanding Contact Center. This role is pivotal in ensuring that each customer interaction is handled with care and professionalism.
Work Schedule: Our team operates Monday through Friday, with shifts available from 8 am to 8 pm EST, including rotating on-call Saturdays.
Key Responsibilities:
- Provide comprehensive assistance to customers regarding product inquiries, availability, and functionality.
- Consult with customers to recommend suitable products based on their specific needs.
- Coordinate appointments for product evaluations and necessary repairs.
- Communicate effectively with dealers and product installers.
- Manage incoming calls and emails, ensuring they are directed to the appropriate internal departments.
- Handle multi-channel customer inquiries with a focus on resolution.
Qualifications:
- 1 to 2 years of experience in customer service or a related field is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Familiarity with Salesforce is a plus.
Required Skills:
- Strong understanding of sales principles and customer service best practices.
- Excellent active listening skills and the ability to ask relevant questions.
- Effective communication skills, both verbal and written.
- Highly organized with a keen attention to detail and time management abilities.
- Ability to build customer relationships while efficiently managing inquiries.
- Demonstrated patience and empathy in customer interactions.
Equal Opportunity Employer: Harmar Mobility is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.
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