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Customer Service Specialist

2 months ago

Orlando, Florida, United States Harmar Mobility, LLC Full time

Are you looking for a rewarding career with a certified Great Place to Work? At Harmar Mobility, we are dedicated to enhancing lives through our innovative mobility solutions. We pride ourselves on fostering a collaborative environment where every team member's input is valued.

As a leading manufacturer of mobility device lifts and accessibility products, we empower individuals with mobility challenges to maintain their independence and create lasting memories.

Core Values: Our company is built on six fundamental principles: Team Player, Gets Stuff Done, Can-do Attitude, Genuinely Cares, Does the Right Thing, and Embraces Inclusion. If these values resonate with you, we encourage you to explore this opportunity.

Position Overview: Harmar Mobility is seeking a full-time Customer Service Specialist to deliver exceptional service in our expanding Contact Center. This role is based in our Sarasota, Florida headquarters.

Work Schedule: The position involves 8-hour shifts from Monday to Friday, with hours ranging from 8 am to 8 pm EST. Shifts include 9 am-6 pm, 10 am-7 pm, and 11 am-8 pm, along with rotating on-call Saturdays.

Key Responsibilities:

  • Provide outstanding support to customers, particularly veterans and seniors, addressing their mobility and accessibility needs with patience and empathy.
  • Respond to inquiries regarding product information, availability, and functionality.
  • Consult with customers to recommend suitable products based on their specific requirements.
  • Coordinate appointments for product evaluations and repairs.
  • Engage with dealers and product installers to ensure seamless communication.
  • Efficiently manage incoming calls and emails, directing them to the appropriate internal teams.
  • Handle multi-channel customer inquiries, ensuring timely resolution.

Qualifications:

  • 1 to 2 years of experience in customer service, administrative roles, or contact center environments is preferred.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Familiarity with Salesforce is advantageous.

Essential Skills:

  • Understanding of sales principles and techniques, including product knowledge.
  • Strong active listening skills and the ability to ask insightful questions.
  • Effective communication skills to convey information clearly.
  • Highly organized with a keen attention to detail and time management abilities.
  • Ability to balance relationship-building with efficient inquiry resolution.
  • Clear and articulate verbal communication.
  • Empathetic approach to customer interactions.

Equal Opportunity Employer: Harmar Mobility is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against qualified applicants based on race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.