Overnight Valet Associate

3 weeks ago


San Antonio, Texas, United States Valencia Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Overnight Valet Associate to join our team at Hotel Valencia Riverwalk. As a key member of our overnight team, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our guests.

Responsibilities
  • Provide warm and sincere customer service to guests, ensuring their satisfaction and delivering a positive experience.
  • Assist with a variety of duties during the overnight shift, including parking and/or retrieving guest vehicles, providing luggage assistance, and responding to guest requests and inquiries.
  • Work closely with the overnight team to ensure the safety and security of the hotel, guests, and team members.
  • Prepare for any guest requests and participate in ongoing training to enhance your skills and knowledge.
  • Comply with Valencia Hotel Group standards and regulations to ensure safe and efficient hotel operations.
  • Maintain regular attendance and complete department checklists as required.
  • Responsible for following procedures for checking in and out vehicles and ensuring overnight valet charges are posted to capture revenue.
  • Complete other duties as assigned by your supervisor, including greeting and engaging guests, resolving issues, and unloading baggage from vehicles and taxis.
Qualifications
  • Hotel operations or customer service experience preferred.
  • Effective communication and teamwork skills.
  • Ability to multitask and work under pressure.
  • High school or equivalent education required.
  • TABC Certification and a valid driver's license are also required.
Benefits
  • Medical, dental, and life insurance.
  • Competitive salary and opportunities for advancement.

Valencia Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.



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