Security Officer

3 weeks ago

San Antonio, Texas, United States MSCCN Full time
Job Description

The Loss Prevention Officer plays a vital role in ensuring the safety and security of hotel guests and employees. This position is responsible for enforcing hotel policies and procedures, recording incident and accident reports, and performing safety and loss prevention patrols throughout the hotel.

Responsibilities
  • Conduct regular safety and loss prevention patrols of all hotel areas, including restaurants, public spaces, banquet and conference levels, guest floors, executive offices, service areas, parking garages, and hotel exteriors.
  • Respond immediately to emergency incidents and security requests, controlling the situation until proper authorities arrive.
  • Ensure maximum guest, associate, and hotel safety and security at all times.
  • Report in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by established procedures.
  • Perform duties as assigned by supervisor, and respond to directions from any Executive Committee member or Manager.
  • Inspect associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel.
  • Collect all package passes and inspect parcels taken from the hotel.
  • Monitor Closed Circuit Television and alarm systems and monitor the Security of the receiving area.
  • Confiscate all unauthorized items, etc., and notify the Director of Loss Prevention, Director of Engineering, Human Resources Director, and the appropriate department head.
  • Control entry into the 'Heart of the House' and escort deliveries to guest rooms.
  • Control hotel key system.
  • Administer the shipping and receiving of packages and parcels for the hotel and guests.
  • Administer the hotel Lost and Found program.
  • Control, distribute, and maintain hand-held radios.
  • Perform all necessary administrative requirements of the Loss Prevention Department, including writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information.
  • Safeguard hotel from intruders/trespassers and others not conducting legitimate business within the premises.
  • Assist in other operations of the hotel to include valet, guest services, and housekeeping as needed.
Qualifications
  • Previous security experience preferred.
  • Must be able to stand/walk for up to 8 hours per shift.
  • Must be detail-oriented.
  • Must have superior customer service skills.
  • Must be able to use Microsoft Office, email, and be computer proficient.
  • Able to work overnight nights, PM shifts, weekends, and holidays.
  • Must become TABC, CPR, and basic first-aid certified.
  • Must be able to work a flexible schedule including day, evening, weekends, and holidays.

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