Airport Operations Specialist
2 weeks ago
Overview
Who we are:
Are you interested in a rewarding career with a reputable and expanding airline? At Envoy Air, we pride ourselves on our commitment to excellence and providing exceptional service to our passengers.
We offer:
- Excellent employee flight benefits within the American Airlines global network
- Comprehensive training and development programs to enhance your career growth
- Extensive health and life insurance benefits (subject to location)
NEW PAY RATE: $17.32 / HR
Responsibilities
How will you contribute to our success?
Key Responsibilities:
- Initiate a positive travel experience by warmly welcoming passengers and ensuring a smooth check-in and ticketing process
- Utilize reservation and ticketing systems to manage itineraries, issue boarding passes, and handle any applicable fees
- Keep passengers informed throughout their journey by providing relevant information regarding their travel and belongings
- Collaborate with internal teams to ensure accurate processing of passenger information and timely flight departures
- Address passenger concerns and resolve issues in accordance with company policies during flight disruptions in a friendly and efficient manner
- May assist in the Baggage Service Office to track baggage locations and respond to passenger inquiries
Qualifications
Who are we seeking?
Requirements:
- Minimum age: 18
- High school diploma, GED, or equivalent international qualification
- Valid, unexpired, and unsuspended driver's license; some restrictions may apply
- Availability to work rotating shifts, including days, nights, weekends, holidays, and rotating days off
- Flexibility to work additional hours on short notice when necessary
- Ability to lift, bend, carry, and maneuver bags weighing up to 75 lbs.
- Strong customer service orientation, attention to detail, and enthusiasm for the airline industry
- Effective communication skills in a clear, polite, and friendly manner
- Proficient with computers and quick to learn new software applications
- Must be able to read, write, speak, and understand English fluently
- Authorized to work in the United States without sponsorship
Note: This description is intended to provide a brief overview of the position and is not an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
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