Client Support Specialist

1 week ago


Fort Worth, Texas, United States Guinco Service Full time
Job Overview

Benefits:

  • 401(k) matching
  • Company events
  • Competitive salary
  • Dental coverage
  • Employee discounts
  • Health insurance
  • Career advancement opportunities
  • Paid time off
  • Savings plan
  • Training and development programs
  • Vision coverage
  • Wellness resources

Position: Customer Service Representative - Coordinator

Guinco Service, a family-owned enterprise, has evolved from humble beginnings into a reputable organization with over 100 dedicated employees. As a recognized Whirlpool Service Provider, we pride ourselves on delivering exceptional service through factory-trained technicians.

Our mission is to cultivate strong customer relationships founded on satisfaction and loyalty. We emphasize a unique blend of professionalism and personal touch in our customer interactions, ensuring that we consistently exceed expectations.

Qualifications:

  • Proficient in handling phone communications and active listening.
  • Ability to maintain composure in challenging situations.
  • Comfortable with computer systems.
  • Experience in customer support roles.
  • Customer-focused with adaptability to various personalities.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • High emotional intelligence.
  • Effective problem-solving capabilities.
  • High school diploma or equivalent required.

Key Responsibilities:

  • Handle incoming calls, establishing rapport and trust with customers.
  • Initiate outbound calls to provide necessary information to clients.
  • Utilize open-ended questions to identify customer needs.
  • Manage customer expectations by communicating updates and additional information.
  • Respond to email inquiries regarding various customer concerns.
  • Proactively address and resolve customer issues promptly and professionally.
  • Clarify inquiries by gathering information and providing accurate responses.
  • Resolve challenges by identifying issues, researching solutions, and implementing effective resolutions.
  • Enhance the company's reputation by taking ownership of diverse requests and seeking opportunities to add value.

Why Choose Guinco Service?

  • Competitive compensation based on experience and ongoing training in a collaborative environment.

Exceptional Benefits Include:

  • Comprehensive benefits package
  • Health insurance with company contribution
  • Dental insurance with company contribution
  • Vision insurance with company contribution
  • Health Savings Account with company contributions
  • Company-paid life insurance
  • Paid time off
  • Holiday pay
  • Bereavement leave
  • Maternity/Paternity leave
  • 401(k) with company match
  • Long-term disability coverage fully funded by the company

Additional Information:

  • We operate in a paperless environment, utilizing electronic service orders and data management.
  • Customer Service Representatives are required to work from the office during standard business hours.


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