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Client Services Associate

2 months ago

Orlando, Florida, United States Cynthia Santiago - State Farm Agent Full time
Job Overview

Position Summary

Cynthia Santiago - State Farm Agent is on the lookout for a dedicated professional to become part of our successful team as a Client Services Associate. We are searching for a dynamic individual who is passionate about contributing to our growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a fast-paced setting, this role offers a fulfilling career path with significant income and advancement opportunities.

Key Responsibilities

  • Build and nurture customer relationships while providing follow-up as necessary.
  • Deliver prompt, accurate, and friendly customer support, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric, needs-based review approach to inform clients about insurance solutions and identify additional requirements.
  • Collaborate with the agent to set and achieve marketing objectives.
  • Generate leads, arrange appointments, assess customer needs, and promote suitable products and services.
  • Exhibit a strong work ethic with a commitment to achieving success daily.

What We Offer

  • Hourly compensation along with commission and bonuses.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within our agency.

Qualifications

  • Interest in marketing products and services tailored to customer needs.
  • Exceptional communication skills, including written, verbal, and listening abilities.
  • People-oriented with strong organizational skills.
  • Self-motivated and detail-oriented.
  • Proactive in addressing challenges.
  • Committed to delivering outstanding customer service.
  • Take pride in completing tasks accurately and promptly.
  • Able to work collaboratively in a team setting.
  • Capable of managing multiple tasks simultaneously.
  • Comfortable presenting information to potential clients.
  • Provide timely and comprehensive activity reports to the agent.
  • Bilingual proficiency in Spanish is required.

If you envision yourself thriving in this role, we encourage you to explore this opportunity further. We will reach out to discuss the next steps in the selection process.

Note: This position is with an independent contractor agent of State Farm, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own staff, and their employees are not employees of State Farm.