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Client Success Associate

1 month ago

Orlando, Florida, United States Mertzcrew Full time
About Mertzcrew

We are a dynamic team that supports AV Companies with their live-event projects. Our mission is to provide exceptional support and help our clients succeed.

Job Description

We are seeking a skilled Client Success Associate to join our team. As a key member of our team, you will be responsible for providing a helpful human touch in a virtual environment.

You will proactively solve problems for clients utilizing our software, utilizing "teachable support" principles to solve the immediate problem and escalate quickly if help is needed.

As a Client Success Associate, you will be comfortable working in software and will become a Mertzcrew expert. You will be part of a proactive team that takes great joy and personal pride in helping our clients become successful.

We offer a salary commensurate with experience, medical benefits, matching 401(k), and an opportunity to grow with us long-term. We are a "mostly-remote" company, meeting together once a week in the office, but usually working wherever we are most productive.

Responsibilities and Duties
  1. Provide a helpful human touch in a virtual environment.
  2. Proactively solve problems for clients utilizing our software.
  3. Utilize "teachable support" principles to solve the immediate problem and escalate quickly if help is needed.
  4. Comfortable working in software and become a Mertzcrew expert.

We are a company that values continuous improvement and encourages our team members to grow and develop their skills.