Medical Office Assistant/Care Coordinator
3 weeks ago
About RMD VillageHealth DM, LLC
RMD VillageHealth DM, LLC is a leading healthcare organization dedicated to providing high-quality patient care and services. Our team of professionals is committed to delivering exceptional care and support to our patients and their families.
Job Summary
We are seeking a highly skilled and compassionate Care Team Coordinator to join our team. As a Care Team Coordinator, you will play a vital role in facilitating the planning and organization of critical activities for our patients. You will work closely with our healthcare professionals to ensure that our patients receive the highest quality care and support.
Responsibilities
- Completes non-clinical screenings and escalates as needed.
- Helps identify eligible resources for patients.
- Navigates resources for patients.
- Assists with the referral process and coordinates provider appointments.
- Assists the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
- Assists the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
- Communicates directly with patients on a timely basis for all scheduling requirements.
- Maintains accurate and complete documentation of records.
- Ensures that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
- Demonstrates exceptional two-way communication using clear and well-organized oral and written techniques.
- Acts in accordance with the organization's mission and values to deliver high-quality care to our patients.
Qualifications
- High school diploma or GED required.
- At least two (2) years of experience in a professional office environment.
- Ability to work with and resolve confidential information and/or issues using discretion and judgment.
- Excellent verbal communication skills over the phone.
- Proficiency with Microsoft Office/Excel/Outlook.
- Commitment to service excellence and patient satisfaction.
- Excellent verbal and written communication skills.
- Ability to work autonomously.
Preferred Qualifications
- Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.).
- Experience navigating insurance payors.
- Experience working in direct patient care/support.
- Experience working in a medical office environment.
- Prior LPN experience.
Our Core Values
- Service Excellence.
- Integrity.
- Team.
- Continuous Improvement.
- Accountability.
- Fulfillment.
- Fun.
What We Offer
RMD VillageHealth DM, LLC offers a comprehensive benefits package, including medical, dental, vision, 401(k) match, paid time off, and more. We are committed to providing a supportive and inclusive work environment that allows our teammates to grow and thrive in their careers.
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