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Medical Office Assistant/Care Coordinator

2 months ago

Sacramento, California, United States RMD VillageHealth DM, LLC Full time

About the Role:

We are seeking a highly skilled and compassionate Care Team Coordinator to join our team at RMD VillageHealth DM, LLC. As a key member of our care team, you will play a vital role in facilitating the planning and organization of critical activities for our patients.

Responsibilities:

  • Complete non-clinical screenings and escalate as needed.
  • Help identify eligible resources for patients and navigate resources to ensure seamless care.
  • Assist with the referral process and coordinate provider appointments to ensure timely and effective care.
  • Support the clinical team in moving patients through the continuum of care by communicating with and completing tasks as directed.
  • Maintain accurate and complete documentation of records, ensuring all forms are fully-completed, legible, and have the proper signatures.
  • Ensure that documents are distributed to the appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
  • Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
  • Act in accordance with the company's mission and values to deliver high-quality care to our patients.

Requirements:

  • High school diploma or GED required.
  • At least two (2) years of experience in a professional office environment.
  • Ability to work with and resolve confidential information and/or issues using discretion and judgment.
  • Excellent verbal communication skills over the phone.
  • Proficiency with Microsoft Office/Excel/Outlook.
  • Commitment to service excellence and patient satisfaction.
  • Excellent verbal and written communication skills.
  • Ability to work autonomously.

Preferred Qualifications:

  • Experience coordinating care for patients, including referrals and ACO care management.
  • Experience navigating insurance payors.
  • Experience working in direct patient care/support.
  • Experience working in a medical office environment.
  • Prior LPN experience.

What We Offer:

  • A comprehensive benefits package, including medical, dental, vision, 401(k) match, and paid time off.
  • Support for you and your family, including family resources, EAP counseling sessions, and access to Headspace.
  • Professional development programs to help you grow within your career.