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Patient Services Representative 2
2 months ago
This position plays a vital role in sustaining a positive environment for patients and visitors while providing exceptional services. As a Medical Office Coordinator, you will be responsible for performing a variety of duties, including front desk office support, patient registration, patient discharge support, patient-related hospitality, and call center support for the assigned department/clinical team within Hospital Operations.
Key Responsibilities- Coordination of Medical Office Services
- Manage patient registration and scheduling processes
- Coordinate patient discharge and follow-up care
- Provide exceptional customer service to patients and visitors
- Additional Job Functions
- Perform front desk office duties, including answering phones and responding to inquiries
- Assist with patient-related hospitality and call center support
- Collaborate with the clinical team to ensure seamless patient care
- Education and Experience
- High School / GED equivalent or related work experience
- Customer Service experience
- Skills and Knowledge
- Ability to efficiently use computer system applications for all functions required for this position
- Knowledge of medical office procedures, including medical terminology, appointments, medical records, insurance verification, cashiering, and billing
- Knowledge of health care insurance systems, including Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and worker's compensation
- Education and Experience
- High School Diploma or GED equivalent preferred
- Scheduling experience
- Authorization and Referrals experience
This position requires the ability to work variable days, hours, and locations as required to meet business needs. The incumbent must be willing to work in a fast-paced environment and adapt to changing priorities.
