Technical Support Specialist
4 weeks ago
The Technical Support Specialist will provide technical support for the entire sales lifecycle and provide programming training to end users. This role will also focus on demo development and testing of new cutting technology, while collaborating with engineering management and the marketing team.
Key Responsibilities
Develop a manufacturing process by generating machine cutting programs, implementing tooling, and fixturing based on a customer's proposal.
Provide technical customer support for programming and process issues.
Design and implement cutting demos with a focus on new technologies and products.
Provide programming training for end users based on customized needs of each application.
Develop and present contents of scheduled programming classes to both internal and external customers.
Support the full sales life cycle by performing customer visits, product demonstrations, time studies, etc.
Communicate with the internal sales force and customers regarding project process updates.
Support training and/or coaching of internal and external customers in relation to advanced manufacturing concepts and full product line.
Execute other technical tasks related to special events and/or sales support on an as-needed basis.
Requirements
5+ years of experience with Fanuc controls.
5+ years of experience in a manufacturing environment (Tool & Die, low volume job shop, high volume production, etc.).
5+ years of experience with current programming, process engineering (tool selection, order of operations etc.), setup, and operation of CNC horizontal, vertical, and/or turning machines.
3+ years of experience with the Microsoft suite of products (Word, Excel, PowerPoint, etc.).
Preferred Qualifications
Certificate, licensing, or equivalent experience in a skilled trade related to machine tool technology.
5+ years of experience with Mastercam, Esprit or Hyper Mill.
5+ years of experience with manual G-code programming and 5-axis programming.
Prior experience with similar product line to Toyoda.
Travel Requirements
Up to 50% based on business need.
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