Technical Support Engineer

2 weeks ago


Boulder, Colorado, United States Zayo Group Full time
Job Title: Technical Support Engineer

Zayo Group is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in driving the stability and sustainability of our voice platforms, supporting networks, and developing innovative ways to automate and scale our network as we evolve.

Key Responsibilities:
  • Provide technical leadership during new technology and services introductions
  • Be the subject matter expert for supporting all network systems and technologies in the production voice and data networks
  • Act as the senior escalation point for functional technical teams within Customer Operations, Service Activations, and lead all interactions and service improvement initiatives on behalf of Architecture
  • Lead communications and collaboration across multiple functional teams to drive service, network, and system improvement and optimization initiatives
Requirements:
  • Bachelor's degree or diploma in IT or Computer Engineering and/or the equivalent combination of education and work experience
  • Minimum of nine (9) years or more industry experience in several of the following technologies: SS7 and SIGTRAN, Voice Switching Platforms, DACS, Data Technologies, Optical Transport, and Routing protocols
  • Expert level knowledge and in-depth hands-on experience with Cisco platforms, including GSR, ASR, and ISR G2 series routers
  • Ability to test, diagnose, and resolve complex data service issues, congestion problems, vendor incompatibilities, and investigate hardware/software failures
  • Advanced knowledge of test equipment, internet technologies, and scripting and development languages
What We Offer:
  • Excellent health, dental, and vision insurance
  • Retirement 401(k) savings plan
  • Fitness membership discounts
  • Generous paid time off policy, including paid parental leave

Zayo Group is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.



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