Technical Support Specialist

3 days ago

Boulder, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Summary

As a Technical Support Specialist at Futran Tech Solutions Pvt. Ltd., you will provide on-site field support to customers, performing basic installations, repairs, upgrades, and maintenance on hardware and equipment. You will assist in the analysis of technical products, systems, and/or software for engineering support.

Key Responsibilities
  • Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
  • Answer customer questions and resolve issues, referring other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.
  • Assist in instructing customers in the operation and maintenance of systems/equipment.
  • Apply engineering principles and practices as they relate to system design, process flow, and/or discrete modeling.
  • Perform testing of the final product and work with the client's engineers to ensure that the product performs as planned.

Requirements
  • High school diploma or G.E.D.
  • Three or more years of field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Experience working with customer technology and support requirements.
  • Experience working with process and/or system design concepts.
  • Experience working with appropriate programming languages, operating systems, and software.

Preferred Qualifications
  • Interpersonal skills to work with customers and other unit personnel.
  • Analytical and problem-solving skills.
  • Communication skills.
  • Time management and organizational skills.
  • Ability to resolve non-complex hardware and equipment problems.
  • Some networking experience.

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