Technical Support Specialist
3 days ago
As a Technical Support Specialist at Futran Tech Solutions Pvt. Ltd., you will provide on-site field support to customers, performing basic installations, repairs, upgrades, and maintenance on hardware and equipment. You will assist in the analysis of technical products, systems, and/or software for engineering support.
Key Responsibilities
- Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
- Answer customer questions and resolve issues, referring other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.
- Assist in instructing customers in the operation and maintenance of systems/equipment.
- Apply engineering principles and practices as they relate to system design, process flow, and/or discrete modeling.
- Perform testing of the final product and work with the client's engineers to ensure that the product performs as planned.
Requirements
- High school diploma or G.E.D.
- Three or more years of field support experience.
- Experience working with the company's hardware, software, and equipment products.
- Experience working with customer technology and support requirements.
- Experience working with process and/or system design concepts.
- Experience working with appropriate programming languages, operating systems, and software.
Preferred Qualifications
- Interpersonal skills to work with customers and other unit personnel.
- Analytical and problem-solving skills.
- Communication skills.
- Time management and organizational skills.
- Ability to resolve non-complex hardware and equipment problems.
- Some networking experience.
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