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Technical Support Specialist

2 months ago

Boulder, Colorado, United States Insight Global Full time
Technical Support Specialist

Insight Global is seeking a skilled Technical Support Specialist to join our team for a 4-week project. As a Technical Support Specialist, you will be responsible for providing technical assistance to polling stations in the Boulder and surrounding areas during the elections.

Key Responsibilities:

  • Setting up and maintaining polling station equipment
  • Troubleshooting technical issues with Windows laptops, soft-phones, and peripheral devices
  • Providing technical support to state election teams and members of the community
  • Responding to in-person and virtual technical issues

Requirements:

  • 6+ months of experience in a technical support or service center role
  • Experience with Windows 10 and laptop installation, including Windows drivers
  • Knowledge of active directory for user credentials management and password reset
  • Knowledge of multi-factor authentication and basic cyber security risks and mitigation

What We Offer:

  • $22/hr W2
  • Benefits and 401k through Insight Global (after 31 days)

We will provide 4 days of training starting on October 8th to train on Vote Center technology, key support services, and communication protocols. If you are interested in this opportunity, please apply or forward along to anyone in your network who might be a good fit.