Collections Representative

4 days ago


Grapevine, Texas, United States Kubota Full time
Job Summary

The Kubota Credit Corporation is seeking a highly skilled Collections Representative to join our team. As a Collections Representative, you will be responsible for delivering exceptional customer service and collections efforts to our customers and dealers.

Key Responsibilities
  • Provide timely, accurate, and responsive information and service to Kubota customers and dealers.
  • Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
  • Establish relationships and communicate effectively with internal teams, including Loan Administration, Titles, Loss Mitigation, KTAC, and the Loan Origination Center.
  • Strive to continuously improve while achieving individual and departmental objectives.
  • Contribute to a culture that is passionate about providing an exceptional customer experience.
Requirements
  • High school diploma or equivalent is required; some college preferred.
  • A positive attitude and a willingness to learn and grow.
  • 3+ years of customer service or collections experience; automated dialer experience is preferred.
  • Interpersonal skills and the ability to interact with customers, dealers, peers, and management.
  • Strong customer service and active listening skills to uncover stated and unstated needs.
  • Analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to type 40+ words per minute.
  • Bilingual is a plus, but not a job requirement.
Language Requirements

Must be able to read, write, and communicate in English.

Physical Requirements

Typical office environment.



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