Access Services Representative Position

3 weeks ago


Grapevine, Texas, United States Baylor Scott & White Healthcare Full time
{"title": "Access Services Representative", "content": "Job Summary

The Access Services Representative plays a critical role in ensuring seamless patient access to healthcare services. This position is responsible for obtaining accurate demographics and insurance information, verifying patient eligibility, and negotiating patient financial responsibilities.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Register patients at multiple locations and work multiple areas within the department, ensuring efficient patient flow processes.
  • Verify patient eligibility for insurance coverage and calculate patient liability according to financial clearance policies.
  • Negotiate payment arrangements with patients as needed and collect patient financial responsibilities.
  • Assist patients with navigation to nursing units, providing directions, personal escort, and medical mobility assistance as required.
  • Adhere to compliance with regard to order validations, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
Requirements
  • Good listening and communication skills, with professional telephone etiquette.
  • Ability to maintain a professional demeanor in a highly stressful and emotional environment.
  • High level of empathy and effective communication skills to interact with patients and family members during traumatic events.
  • Ability to manage multiple, changing priorities in an effective and organized manner.
  • Excellent data entry, numeric, typing, and computer navigational skills.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
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