Customer Service Parcel Specialist

4 weeks ago

Philadelphia, United States FedEx Office Full time

POSITION SUMMARY:
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer's organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Primary responsibility for coordination of all shipping related services and activities, include:
  • Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
  • Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)
  • May pick-up and deliver customer packages throughout the hotel facility
  • Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Utilize pallet jacks and other large package handling equipment (where applicable)
  • Follow all Equipment Safety and Package Security guidelines
  • Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
  • Set priorities of customer requests
  • Maintain high levels of customer service
  • Use sound judgement to resolve customer service issues or refunds
  • Employ investigative research for mis-labeled packages
  • Troubleshoot routine equipment problems
  • May provide leadership on assigned shifts and direct work of other team members
  • Perform multiple tasks at the same time
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Collate, sort and organize communications and other forms of information provided by customers and the venue
  • Assist in the training of center team members
  • Operate the point of sale terminal (POS) ensuring package handling fees are collected
  • Perform daily close-out procedures on POS
  • May assist team members in goal setting and skill development
  • Performs administrative duties, including bidding, ordering supplies and inventory control
  • May operate photocopy, binding and other business center equipment
  • Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
  • May pick-up and deliver customer orders
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
  • Prepares bank deposit slips
  • Perform all other duties as needed or requested
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High School Diploma or equivalent education required
  • Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
  • Proven strong organization and planning skills
  • Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment
  • High integrity individuals who present professional image through effective written and verbal communication skills
  • Excellent team building and collaborative skills; ability to develop strong customer relationships
  • Strong problem solving skills
  • Ability to accurately translate and record information into electronic tracking system with 100% accuracy
  • Proficiency with computer systems and ability to learn new software applications quickly.
  • Ability to pass an OSHA certification for any equipment in center calling for such certification
  • Ability to move 75 pounds unassisted
  • Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
  • Physical stamina to walk up to 10 miles per shift
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 75 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, partners, and other team members
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
  • Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Customer Service Specialist

    3 weeks ago

    Philadelphia, United States Redeemer Health Full time

    Responsible for performing resolution oriented Customer Service support for the Healthcare Delivery Central Business Office. Receives and responds to inquiries from patients regarding Hospital, Physician Services, and Ambulatory Surgical Centers serv Customer Service Specialist, Customer Service, Specialist, Healthcare, Retail, Patient

  • Cadastral Mapping/GIS Specialist

    5 days ago

    Philadelphia, United States TRI STATE CONSULTING SERVICES Full time

    Job DescriptionJob DescriptionCADASTRAL MAPPING SPECIALISTThis is a full-time position that involves performing a variety of mapping and title functions in preparation of acounty-wide property tax roll for a Mapping/GIS Consulting Company located in Gadsden, AL.This job description does not contain a comprehensive listing of activities, duties or...

  • Customer Service Specialist

    4 weeks ago

    Philadelphia, United States Canon U.S.A., Inc. Full time

    Customer Service Specialist Job Locations US-PA-Philadelphia Requisition ID 2025-19053 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time Overview Service Desk operations managing customer calls and emails. Resolves and /...

  • Customer Service Representative

    4 weeks ago

    Philadelphia, United States Always Best Care Senior Service Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer inquiries...

  • Customer Services and Resources Specialist

    3 weeks ago

    Philadelphia, United States NBME Full time

    Overview The Customer Services and Resource Center of the NBME® is seeking an experienced Customer Services and Resources Specialist to serve as a primary point of contact for our B2C customers. This is not your traditional contact center role-our team focuses on delivering high-touch, tailored support for a diverse group of examinees and medical school...

  • Customer Service Representative

    3 days ago

    Philadelphia, Pennsylvania, United States City of Charlotte Full time

    Job Summary The City of Charlotte is seeking a motivated and dependable customer service representative to serve as a bridge between the city's transportation system and its citizens. As a Pass Sales Specialist, you will be responsible for providing exceptional customer service by answering questions regarding transit services and route information,...

  • Customer Service Specialist

    3 days ago

    Philadelphia, Pennsylvania, United States Marshalls Full time

    **Retail Sales Associate Opportunity**We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate.Your key responsibilities will include:Engaging with customers to understand their needs and preferences.Providing excellent customer service to build strong relationships.Maintaining a clean and organized store...

  • Automotive Customer Service Advisor

    2 weeks ago

    Philadelphia, United States Premium Velocity Auto LLC Full time

    Are you ready to accelerate your automotive career? Turn your strong technical knowledge and customer service skills into real growth opportunity at Premium Velocity Auto/ Jiffy Lube (PVA)! We are now seeking Advanced Automotive Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the...

  • Customer Service Specialist

    6 days ago

    Philadelphia, Pennsylvania, United States P.C. Richard & Son Full time

    What We're Looking ForWe're seeking a highly motivated and enthusiastic individual who shares our commitment to delivering exceptional customer experiences. As a Sales Associate, you will be responsible for providing outstanding customer service, selecting merchandise, and gaining product knowledge. If you're a team player with excellent interpersonal skills...

  • Customer Service Specialist

    3 weeks ago

    Philadelphia, United States Canon USA & Affiliates Full time

    **Overview** Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate. **Responsibilities** + Responsibilities depend on assigned level (I, II) and business needs + Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to...

  • Customer Service Specialist

    3 days ago

    Philadelphia, Pennsylvania, United States Chick-fil-A Full time

    Job DescriptionAs a BOH Team Member, you will play a vital role in supporting the kitchen team and ensuring that orders are prepared quickly and accurately. This includes assembling food and drink orders, maintaining a clean and organized workspace, and providing exceptional customer service to every guest who walks through our doors.

  • Customer Service Specialist

    4 weeks ago

    Philadelphia, United States Canon Business Process Services Full time

    Overview Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate. Responsibilities + Responsibilities depend on assigned level (I, II) and business needs + Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve...

  • Customer Service Specialist

    4 weeks ago

    Philadelphia, United States Canon USA & Affiliates Full time

    **Overview** Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate. **Responsibilities** + Responsibilities depend on assigned level (I, II) and business needs + Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to...

  • Customer Service Representative

    2 weeks ago

    Philadelphia, United States RSP Full time

    Rocksteady is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Philadelphia office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our...

  • Field Service Specialist

    1 week ago

    Philadelphia, United States ZipRecruiter Full time

    Job DescriptionJob Description Part-Time Field Service Specialist - Philadelphia, PA We are looking to hire a part-time Field Service Specialist in Philadelphia, PA and surrounding areas for approximately 15 hours a week. Responsibilities: Perform scheduled maintenance, inspections, and troubleshooting of onsite safety equipment in the field. Provide...

  • Customer Experience Specialist

    3 days ago

    Philadelphia, Pennsylvania, United States AVIGAIL ADAM LLC Full time

    As a Customer Experience Specialist at AVIGAIL ADAM LLC, you will have the opportunity to work in a fast-growing, nature-inspired jewelry concept that is dedicated to sustainability and kindness. Our team is passionate about creating amazing, powerful, personal client experiences, and we are looking for someone who shares our values.To excel in this role,...

  • Customer Service Representative

    1 day ago

    Philadelphia, Pennsylvania, United States Community Behavioral Health. Full time

    Job Overview:Community Behavioral Health (CBH) is a dynamic organization dedicated to providing access to high-quality, accountable care to improve the health and mental wellness of our members. As part of our growth, we are seeking a detail-oriented Complaints & Grievances Specialist to fill this critical role.The ideal candidate will be responsible for...

  • Sales and Customer Service Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Kevin Lowber - State Farm Agent Full time

    Join Our TeamAt Kevin Lowber - State Farm Agent, we are dedicated to providing exceptional customer service and driving our business forward. We are seeking a sales professional to join our dynamic team as a Bilingual Insurance and Financial Services Representative.Competitive CompensationWe offer a competitive base salary combined with an attractive...

  • Customer Services and Resources Specialist I

    2 weeks ago

    Philadelphia, United States NBME Full time

    POSITION OVERVIEW The Customer Services and Resource Center of NBME® is currently seeking a highly skilled Customer Services Specialist to act as the primary point of contact for our B2B customers in the medical education and assessment sector. This role involves providing comprehensive product and program support, as well as technical troubleshooting, to...

  • Customer Service Bakery Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Sprouts Farmers Market Full time

    Job Title: Bakery ClerkJob Type: Full-timeAbout the Job:We are seeking a motivated and detail-oriented individual to join our team as a Bakery Clerk. The successful candidate will assist the Bakery Manager in preparing and baking various items, while also maintaining the cleanliness of the bakery department.Key Responsibilities:Prepare and bake items such as...