Call Center Operations Manager
3 weeks ago
Job Description: The Call Center Operations Manager will be responsible for leading a team of customer service representatives in a fast-paced call center environment.
Key Responsibilities:
- Develop and implement training programs to enhance customer service skills.
- Manage and analyze customer feedback to improve service quality.
- Collaborate with cross-functional teams to develop business strategies.
Requirements:
- Proven experience in call center management.
- Excellent leadership and communication skills.
- Ability to work in a dynamic and ever-changing environment.
Estimated Salary: $60,000 - $70,000 per year
Benefits:
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- PTO
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