Center of Excellence Manager
3 weeks ago
We are seeking a highly skilled Call Center Manager to lead our team in delivering exceptional customer service. As a key member of our organization, you will be responsible for hiring, training, and mentoring call center staff to ensure they excel in customer outreach.
About the JobIn this role, you will work closely with cross-functional teams to create rollout plans for new products and services, develop training programs, and conduct quality assurance evaluations. The successful candidate will have a proven track record of driving change and results in a call center environment.
Responsibilities- Hiring and Training: Recruit, onboard, train, and mentor call center staff to ensure they meet our high standards.
- Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.
- Issue Resolution: Manage and resolve complex issues that cannot be resolved by call center representatives.
- Experience: Proven experience as a Call Center Manager or similar position.
- Tech Skills: Proficiency with necessary technology hardware, including computers, phone systems, etc.
- Leadership: Experience with managing a team of diverse call center representatives.
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- PTO
- Weekly Payroll
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Wellness Center Manager Assistant
3 weeks ago
Bradenton, Florida, United States YMCA of Southwest Florida Full timeAbout the PositionWe are seeking a Wellness Center Manager Assistant to join our team at the YMCA of Southwest Florida. As a key member of our Wellness Center, you will be responsible for assisting with the day-to-day operations of the facility, including leading group exercise classes and workshops, and providing personalized guidance and support to members...
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Call Center Operations Manager
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob Title: Call Center Operations Manager">We are seeking a skilled and experienced Call Center Operations Manager to join our team at United Placement Group. In this role, you will be responsible for overseeing daily operations, managing personnel, and ensuring maximum efficiency within our call center. Your leadership will be crucial in driving our...
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Call Center Operations Manager
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeWe are seeking a highly skilled Call Center Operations Manager to lead our customer service team at the United Placement Group. As a key member of our organization, you will be responsible for overseeing daily operations and managing personnel in our call center.With a strong focus on driving customer service excellence and achieving organizational goals,...
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Call Center Operations Manager
4 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob Description: The Call Center Operations Manager will be responsible for leading a team of customer service representatives in a fast-paced call center environment.Key Responsibilities:Develop and implement training programs to enhance customer service skills.Manage and analyze customer feedback to improve service quality.Collaborate with cross-functional...
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Dynamic Call Center Management Role
4 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob Summary: We are seeking a highly motivated and experienced Dynamic Call Center Management Role candidate to lead our call center team. The successful candidate will have a proven track record of success in leading high-performing teams, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service.">Key...
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Health Center Program Manager
4 weeks ago
Bradenton, Florida, United States Westminster Palms Full timeJob Title: Health Center Program ManagerEstimated Salary: $20-$25 per hour, depending on experience.Westminster Point Pleasant is seeking a motivated and detail-oriented Health Center Program Manager to oversee the activities department. The ideal candidate will have a passion for working with seniors and excellent communication skills.The successful...
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Call Center Team Lead
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob OverviewWe are seeking a skilled Customer Service Operations Manager to lead our call center team at United Placement Group. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and service excellence.Key Responsibilities:Hiring and Training: Recruit, onboard, train, and mentor call...
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Call Center Director
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob DescriptionWe are seeking an experienced Call Center Director to lead our remote team in delivering exceptional customer service. As a key member of our organization, you will be responsible for managing and developing a high-performing team, driving results, and implementing process improvements.Responsibilities:Hiring and Training: Recruit, onboard,...
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Expediter - University Town Center
3 weeks ago
Bradenton, Florida, United States Keke's Breakfast Cafe - University Town Center Full timeKeke's Breakfast Cafe - University Town Center is seeking a skilled Expeditor to join our team. In this role, you will be responsible for coordinating the preparation and presentation of food to customers, ensuring that orders are accurate and delivered in a timely manner.About the Role:This is an exciting opportunity to join a dynamic team and...
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Call Center Leadership Role
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob Title: Call Center LeaderWe are seeking an exceptional Call Center Leader to drive customer service excellence and operational efficiency within our dynamic team at United Placement Group.About the Role:Oversee daily operations, manage personnel, and ensure maximum efficiency in our call center environment.Foster a supportive and innovative work...
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Remote Call Center Director
1 week ago
Bradenton, Florida, United States United Placement Group Full timeJob DescriptionWe are seeking a skilled Customer Service Operations Manager to join our team at United Placement Group. In this role, you will be responsible for overseeing the day-to-day operations of our call center and driving results-oriented performance.Key Responsibilities:Team Leadership: Lead and manage a team of call center representatives to...
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Contact Center Team Lead
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeKey ResponsibilitiesHiring, Training, Coaching, and Leading: Recruit, onboard, train, and mentor call center staff to ensure they excel in customer outreach.Customer Interaction: Handle escalated customer inquiries, guide employees through difficult calls or issues, and effectively diffuse angry customers.Issue Resolution: Manage and resolve complex issues...
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Call Center Leadership Position
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeAbout UsWe are United Placement Group, a dynamic and collaborative company dedicated to delivering outstanding customer service. Our mission is to foster a supportive and innovative workplace where our employees can thrive.Job DescriptionWe are seeking a skilled Call Center Manager to join our team. In this role, you will be responsible for leading our call...
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Call Center Team Lead
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeJob Description:We are seeking a highly skilled Call Center Manager to oversee the daily operations of our contact center.Responsibilities:Team Management: Hire, train, and supervise call center representatives to ensure high performance and customer satisfaction.Performance Analysis: Analyze call center metrics and prepare reports for upper management to...
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Guitar Center Store Associate
5 days ago
Bradenton, Florida, United States Guitar Center Stores, Inc. Full timeMusic Lessons Instructor Job DescriptionAs a Lessions Associate at Guitar Center, you will be responsible for increasing student count within the lesson program, selling lesson packages, maintaining curriculum sales information, providing positive reinforcement, and accommodating student needs.Job Requirements:Must be able to lift up to 5lbs.What We Offer:A...
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Call Center Leadership Position
3 weeks ago
Bradenton, Florida, United States United Placement Group Full timeAbout the RoleAs a seasoned professional with a proven track record in call center management, you will have the opportunity to drive operational excellence and lead a high-performing team at United Placement Group. The successful candidate will be responsible for staff management, performance monitoring, goal development, coaching and training, and process...
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Guitar Center Music Teacher
4 days ago
Bradenton, Florida, United States Guitar Center Stores, Inc. Full timeCompany Overview:Guitar Center Stores, Inc. embodies the world of creativity and music by encouraging staff to find their own individual sound.We believe in creating inclusive environments that put our customers first all while fulfilling our mission.Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling...
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Service Center Assistant Manager
3 weeks ago
Bradenton, Florida, United States Mavis Tire Supply Full timeAbout the PositionThe Automotive Assistant and Service Manager will be responsible for assisting customers with tire selections and under-car repair services needed. This is a sales-oriented position requiring prior sales experience in products/services requiring up-selling techniques. Knowledge of repairs and the automotive industry is a plus. Excellent...
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Wellness Center Team Member
3 weeks ago
Bradenton, Florida, United States Thavma Yoga Full timeWe are seeking a highly skilled and motivated Wellness Center Team Member to join our team at Thavma Yoga. In this role, you will be responsible for providing exceptional customer service, managing cash drawers, and assisting with daily operations.Job RequirementsExcellent communication skills and ability to multitaskStrong attention to detail and ability to...
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Health Center Enrichment Specialist
3 weeks ago
Bradenton, Florida, United States Westminster Communities of Florida Full timeResponsibilitiesImplement and conduct programs as assigned by the Activities Director, encouraging residents to attend, including setup prior to and clean-up after completion of activities.Lead and assist residents groups on community outings.Conduct one-on-one activities with those residents requiring them.Complete documentation such as Assessments and...