Call Center Leadership Role

1 day ago


Bradenton, Florida, United States United Placement Group Full time
Job Title: Call Center Leader

We are seeking an exceptional Call Center Leader to drive customer service excellence and operational efficiency within our dynamic team at United Placement Group.

About the Role:

  • Oversee daily operations, manage personnel, and ensure maximum efficiency in our call center environment.
  • Foster a supportive and innovative work environment that promotes customer satisfaction and employee growth.

Responsibilities:

  • Staff Management: Hire, train, and supervise call center representatives to achieve high performance and customer satisfaction.
  • Performance Monitoring: Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
  • Goal Development: Collaborate with management to set daily operational goals that align with company objectives.
  • Coaching and Training: Conduct regular coaching sessions to enhance team skills and address performance issues.
  • Process Improvement: Identify opportunities for operational enhancements and implement effective solutions.

Requirements:

  • Bachelor's degree in Business, Communications, or a related field.
  • Minimum of 6 years of experience in a call center environment, with at least 2 years in a managerial role.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills.
  • Proficiency in call center software and MS Office Suite.

Estimated Salary: $70,000 - $90,000 per annum, depending on experience.

Benefits:

  • Medical
  • Dental
  • Vision
  • 401k
  • Life Insurance
  • PTO
  • Weekly Payroll


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