Call Center Leadership Role
1 day ago
We are seeking an exceptional Call Center Leader to drive customer service excellence and operational efficiency within our dynamic team at United Placement Group.
About the Role:
- Oversee daily operations, manage personnel, and ensure maximum efficiency in our call center environment.
- Foster a supportive and innovative work environment that promotes customer satisfaction and employee growth.
Responsibilities:
- Staff Management: Hire, train, and supervise call center representatives to achieve high performance and customer satisfaction.
- Performance Monitoring: Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
- Goal Development: Collaborate with management to set daily operational goals that align with company objectives.
- Coaching and Training: Conduct regular coaching sessions to enhance team skills and address performance issues.
- Process Improvement: Identify opportunities for operational enhancements and implement effective solutions.
Requirements:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 6 years of experience in a call center environment, with at least 2 years in a managerial role.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Proficiency in call center software and MS Office Suite.
Estimated Salary: $70,000 - $90,000 per annum, depending on experience.
Benefits:
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- PTO
- Weekly Payroll
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