Dynamic Call Center Management Role
2 days ago
Job Summary: We are seeking a highly motivated and experienced Dynamic Call Center Management Role candidate to lead our call center team. The successful candidate will have a proven track record of success in leading high-performing teams, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service.
">- Key Responsibilities:
- Lead a team of call center representatives, providing guidance, support, and training to ensure high performance and customer satisfaction.
- Develop and implement process improvements to enhance team efficiency and effectiveness.
- Collaborate with management to set daily operational goals that align with company objectives.
- Conduct regular coaching sessions to enhance team skills and address performance issues.
- Analyze call center metrics and prepare reports for upper management to assess team performance against established objectives.
Requirements:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 6 years of experience in a call center environment, with at least 2 years in a managerial role.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Proficiency in call center software and MS Office Suite.
Salary: $100,000 - $130,000 per year based on experience and qualifications.
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