Operations Management Opportunity
19 hours ago
United Placement Group is seeking a highly skilled Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving operational efficiency and customer satisfaction in our call center environment.
About the Role:
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Mentor and coach call center representatives to achieve high performance and customer satisfaction.
Responsibilities:
- Manage a team of call center representatives, providing guidance and support to ensure high performance and customer satisfaction.
- Monitor and analyze call center metrics to identify areas for improvement.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with management to set daily operational goals and objectives.
Requirements:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 6 years of experience in a call center environment, with at least 2 years in a managerial role.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Proficiency in call center software and MS Office Suite.
Estimated Salary: $85,000 - $110,000 per annum, depending on experience.
Benefits:
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- PTO
- Weekly Payroll
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