Customer Service Operations Manager

3 weeks ago


Bradenton, Florida, United States United Placement Group Full time
About United Placement Group:

United Placement Group is committed to providing top-notch services to its clients and partners. As a leading provider of recruitment and staffing solutions, we strive to match the best candidates with the most suitable positions.

Job Overview:

This Call Center Manager position offers an exciting opportunity for a motivated professional to lead a dynamic team and drive success in customer service operations.

Key Responsibilities:
  • Operational Oversight: Supervise daily activities, manage personnel, and maintain efficient processes within the call center.
  • Leadership and Development: Foster a supportive and innovative work environment, encouraging team members to grow professionally and contribute to the organization's goals.
  • Strategic Planning: Collaborate with senior management to develop and implement strategies aligned with company objectives.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Communications, or a related field.
  • At least 6 years of experience in a call center environment, with a minimum of 2 years in a managerial role.
  • Proven leadership abilities, strong analytical skills, and excellent communication skills.
  • Proficiency in call center software and MS Office Suite.
Salary and Benefits:

The estimated annual salary for this position is $85,000-$110,000, depending on qualifications and experience. The package includes medical, dental, vision, 401k, life insurance, and PTO benefits.



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