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Senior Biomedical Equipment Technician

2 months ago

Philadelphia, Pennsylvania, United States GE Healthcare Full time

Position Overview
As a key member of our team, you will respond to service requests to assess, troubleshoot, and execute repairs and preventive maintenance (PM) on intricate biomedical devices utilized by our clients. Your commitment to Service Excellence will drive customer satisfaction and may involve taking on the role of Site Leader.

Key Responsibilities:

  • Assess complex biomedical equipment challenges, carry out necessary repairs, conduct PM and safety/environmental evaluations, while fostering strong customer relationships.
  • Guide team members on GE policies, hospital protocols, and ensure all documentation is completed accurately.
  • Maintain proactive communication with clients to guarantee issue resolution and effective follow-up, enhancing customer satisfaction.
  • Collaborate and communicate effectively with colleagues and team members.
  • Implement GE and customer facility agreements, aligning with business objectives.
  • Mentor and support technicians in both basic and advanced repair tasks.
  • Work collaboratively within the local team to ensure efficient service delivery across all assigned accounts, including task delegation and administrative responsibilities.
  • Actively engage with team members to provide assistance, share best practices, and offer mentorship.
  • Participate in on-call duties as required.
  • Document all service actions and submit reports in a timely manner.
  • Ensure proper maintenance of spare parts, tools, and testing equipment, including calibration.
  • Manage the inventory of approved parts effectively.
  • Oversee vendor service delivery processes in accordance with GE guidelines.
  • Continuously enhance technical knowledge of current standards, codes, and procedures for the safe and effective operation of medical equipment through formal training.
  • May assume the role of site leader, directing the activities of fellow technicians, engaging in customer interactions, and participating in safety committees.
  • Comply with Health and Human Services, Environmental Health and Safety standards, and all relevant regulatory requirements.

Qualifications:

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related discipline, with a minimum of 4 years of experience in servicing medical equipment;
  • Alternatively, equivalent military training and 4 years of experience in medical equipment service;
  • Or a High School Diploma/GED with 6 years of experience in the field.
  • Proficient in electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with software applications (e.g., Microsoft Office).
  • Proven experience in developing and maintaining positive customer relationships across various levels (e.g., nurses, physicians, leadership).
  • Experience in collaborating with both internal teams and external clients as part of a service-oriented process.
  • Strong communication skills, with the ability to convey technical information to customers in an easily understandable manner.
  • Capable of working independently and collaboratively to implement effective solutions through problem-solving.

Physical Requirements:

  • Must be able to lift, carry, push, and pull up to 35 lbs. without assistance and frequently perform bending, stooping, twisting, climbing, crouching, kneeling, sitting, and standing for extended periods.
  • Must also be able to reach at, above, and below shoulder level, flex/extend the neck, and possess good hand and finger dexterity.

Relocation Assistance: Yes

GE HealthCare is committed to fostering a diverse and inclusive work environment. We are an Equal Opportunity Employer, and all employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.