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Desktop Support Specialist

2 months ago

Raleigh, North Carolina, United States raag solutions Full time
Job Description

We are seeking a highly skilled Desktop and M365 Support Analyst to join our team at Raag Solutions.

Key Responsibilities:

  • Provide expert-level support for Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
  • Offer desktop support and troubleshoot PC-related issues.
  • Assist with PC specifications and purchasing, as well as desktop imaging and application installation.
  • Support IT infrastructure for employees of the State of NC.
  • Maintain Microsoft certifications and stay up-to-date with the latest technologies.
  • Develop excellent written and verbal communication skills to effectively interact with end-users.
  • Support A/V equipment and provide top-notch technical assistance in a M365 environment.

Requirements:

  • 5 years of experience in desktop support and Microsoft 365 usage.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.