Desktop Support Specialist
5 hours ago
Job Title: Desktop Support Technician
Location: Raleigh, NC
Duration: 12+ months of contract with possibility of extension
Job Type: Onsite Role
Travel Required: Yes
Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Infojini Inc. The successful candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities- Provide technical support to clients via phone, email, and in-person
- Troubleshoot hardware and software issues, including computer hardware, software, peripherals, and networking protocols
- Install and image new computers, load software, and configure printers and other peripherals
- Deploy new business applications as needed
- Responsible for user data and migration of profiles as computers are replaced
- Stay abreast of current technology in a changing environment and identify emerging trends and issues
- Develop and implement information technology solutions to enhance organizational success
- Work with Data Center Operations to manage user file server data storage, network reservations, data restores, and account creations and modifications
- Collaborate with application development teams to identify application issues and provide technical detail for resolution
- Lead projects that require directing the work of others and assess and integrate the skills and strengths of individuals for project and organizational success
- Develop and maintain appropriate documentation for all responsible areas
- Implement requirements of the IT Security Office and protect data from unauthorized access, alteration, destruction, or usage
To be successful in this role, you will need:
- Extensive knowledge of computer hardware, software, peripherals, and networking protocols
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong project management skills and ability to lead teams
- Knowledge of IT security policies and procedures
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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