Event Management Specialist

2 weeks ago

Charlotte, North Carolina, United States Compass Group, North America Full time

Compass Group, North America

Compensation: $23.50 / hour

About Us:

At Compass Group, we believe our strength lies in our people. The dedication, actions, and mindset of our team members foster trust and loyalty among our clients every day. We focus on hiring individuals who share our enthusiasm for culinary excellence and hospitality. Once we identify the right talent, we nurture, appreciate, and acknowledge their contributions.

We keep our workforce motivated and engaged by offering hands-on training and insights into the latest industry trends. We empower our team members to take ownership in elevating our service standards. Our associates are passionate about their work and enjoy sharing that enthusiasm. Join us and experience the Compass difference, where a job is not just a job but the beginning of a rewarding career.

Position Overview:

The Connections team oversees collaborative meeting and event spaces across multiple markets in the United States. Our clientele includes team members from various organizations and nonprofit entities.

Key Responsibilities:

  • Manage and coordinate reservation requests; maintain room schedules through the reservation system.
  • Respond to and process all incoming requests specific to the Connections site.
  • Provide consultative event coordination services to clients as needed.
  • Ensure room setups are accurate and meet client specifications.
  • Assist with setup and cleanup for catering services as required.
  • Facilitate customer access to facilities using designated online tools.
  • Maintain daily and weekly schedule boards and digital signage displays.
  • Educate clients on available resources (e.g., Space Finder, approved caterers).
  • Process requests for lab reservations as needed.
  • Receive and manage shipped materials; ensure timely delivery to designated meeting rooms.
  • Identify and report building repairs; submit work orders promptly.
  • Compile and distribute customer surveys using designated online tools.
  • Develop and maintain relationships with vendors and service providers.
  • Deliver consistent customer interactions across all locations by implementing standardized processes.
  • Review operational metrics monthly to identify opportunities for improvement.
  • Drive community and customer events within Connections spaces.
  • Enhance business and space utilization by understanding local needs and building relationships with key partners.
  • May lead or provide expertise for projects and initiatives.
  • Oversee all incoming customer requests.
  • Manage customer request emails sent to the shared mailbox.
  • Modify reservations as necessary based on customer feedback.

Preferred Qualifications:

  • Minimum of 2 years of experience in project management and coordination.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience in a technical or audiovisual environment.
  • Able to work independently and prioritize effectively.
  • Adaptable to change and flexible in providing customer support.
  • Ability to remain mobile throughout the workday.
  • Willingness to work a flexible schedule, including evenings and weekends.
  • Must be able to lift up to 50 pounds.
  • Experience with reservation software platforms.
  • Background in catering or food service is a plus.
  • Experience in communications, event planning, or hospitality is preferred.

Join Compass Group today

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. This job post is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Compass Group maintains a drug-free workplace.

Associates at Compass Group are offered a variety of benefits, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance and Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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