IT Support Volunteer

2 months ago


Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time

Position Overview

The Department of Information Resources is seeking dedicated individuals for the role of Information Technology Services Volunteer . This is an excellent opportunity for high school students to gain hands-on experience in the technology sector while contributing to meaningful projects.

Organization

Department of Information Resources

Role Summary

This volunteer position is designed for high school students who are eager to learn and engage in various aspects of information technology. Volunteers will work closely with experienced professionals, gaining insights into the technology industry and enhancing their skills.

Responsibilities

  • Participate in IT meetings and discussions focused on technology and cybersecurity.
  • Assist with the setup and configuration of computers and office equipment.
  • Support the installation of standard software and troubleshoot common technical issues.
  • Shadow IT support staff in a help desk environment.
  • Observe the implementation of IT Service Management (ITSM) tools.
  • Engage in routine coding tasks and software debugging.
  • Contribute to the requirements gathering for agency applications.
  • Participate in cybersecurity incident detection and analysis.
  • Collaborate with various teams as needed.

Qualifications

Candidates must be current high school students aged 16 to 18, maintaining good academic standing.

Skills Required

  • Strong communication skills, both verbal and written.
  • Ability to follow instructions and work collaboratively.
  • Proficiency in using computers and software applications, particularly Microsoft Office.
  • Commitment to regular attendance and punctuality.
  • Ability to pass a criminal background check.

Working Environment

Volunteers will work in a dynamic environment, frequently using computers and other office equipment. The role may involve standing, walking, and interacting with team members.

Equal Opportunity Statement

The Department of Information Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals.



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