Senior Software Support Specialist
1 day ago
Yochana IT is seeking a skilled Development Support Engineer to join our team. As a key member of our software development community, you will provide critical support to our internal software applications and tooling.
Key Responsibilities:
- Respond to and triage support requests from client engineers
- Communicate and escalate issues to the proper engineering teams or owners for resolution
- Use client tools to investigate problems and correlate them to release events or code rollouts
- Extract relevant information from log files and other sources to debug and identify root causes
- Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
- Write basic tools and test cases to improve the speed and quality of support
- Work with technical writers to improve documentation in areas covered by support
- Produce reports for leadership with data on performance of the program
- Assist with scaling the program to new areas, onboarding new hires, and measuring success
- Champion user support issues and advocate for user experience and product support
- Provide insights and suggestions on product development and the product roadmap
About Yochana IT:
Yochana IT is a leading provider of innovative software solutions. We are committed to delivering high-quality products and services that meet the evolving needs of our clients.
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