Senior Software Support Specialist

1 day ago


Austin, Texas, United States Yochana IT Full time
Job Overview

Yochana IT is seeking a skilled Development Support Engineer to join our team. As a key member of our software development community, you will provide critical support to our internal software applications and tooling.

Key Responsibilities:

  • Respond to and triage support requests from client engineers
  • Communicate and escalate issues to the proper engineering teams or owners for resolution
  • Use client tools to investigate problems and correlate them to release events or code rollouts
  • Extract relevant information from log files and other sources to debug and identify root causes
  • Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
  • Write basic tools and test cases to improve the speed and quality of support
  • Work with technical writers to improve documentation in areas covered by support
  • Produce reports for leadership with data on performance of the program
  • Assist with scaling the program to new areas, onboarding new hires, and measuring success
  • Champion user support issues and advocate for user experience and product support
  • Provide insights and suggestions on product development and the product roadmap

About Yochana IT:

Yochana IT is a leading provider of innovative software solutions. We are committed to delivering high-quality products and services that meet the evolving needs of our clients.



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