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Porsche Customer Service Consultant
2 months ago
Porsche Woodland Hills | Skilled Customer Service Consultant
Porsche Woodland Hills is on the lookout for a dedicated full-time Customer Service Consultant to become a vital part of our esteemed team as we transition into our cutting-edge generation 5 dealership.
POSITION OVERVIEW
The primary responsibilities of a Customer Service Consultant revolve around enhancing owner loyalty, boosting customer retention, ensuring customer satisfaction, and achieving sales targets. This role involves effectively addressing client and vehicle-related inquiries, meeting established service sales goals, and executing necessary administrative tasks with precision.
Key Responsibilities
- Coordinate service appointments efficiently.
- Gather customer and vehicle information prior to their arrival when feasible.
- Welcome clients in a prompt, warm, and friendly manner.
- Listen attentively to clients without interruption, ensuring their concerns are fully understood.
- Establish and communicate expected service completion times.
- Conduct test drives or collaborate with technicians as needed.
- Monitor the progress of repairs throughout the day.
- Provide timely updates to clients regarding their vehicle's status.
- Prepare comprehensive and accurate written estimates for labor and parts.
- Inform customers of any changes to estimates or timelines, explaining costs and requirements in detail, and securing proper authorization for additional repairs.
- Maintain a Customer Satisfaction Index rating that meets or exceeds the manufacturer’s standards.
- Advise clients on vehicle maintenance and the importance of adhering to manufacturer specifications.
- Uphold dealership standards for hours per customer repair order.
- Ensure compliance with all federal, state, and local regulations, including those related to hazardous waste disposal and safety protocols.
- Adhere to all company safety policies and procedures, reporting any incidents to management immediately.
Qualifications
- Minimum of 2 years of experience in a dealership environment.
- At least 1 year of outstanding customer service experience.
- Exceptional verbal and written communication skills.
- Sales experience is preferred.
- Must successfully complete pre-employment assessments, including background checks and drug testing.
- General understanding of vehicle mechanical operations.
- High School diploma or equivalent is required.
- Ability to read and interpret instructions and information.
- Authorization to work in the USA is mandatory.
COMPENSATION AND BENEFITS
- Competitive salary structure.
- 401(k) plan with matching contributions.
- Comprehensive dental and health insurance.
- Employee discounts.
- Paid Time Off (PTO) and holidays.
OUR VISION AND VALUES
At Porsche Woodland Hills, we prioritize honor, respect, integrity, and communication. Our mission is to deliver the highest quality of customer service with these values at the forefront. Every team member collaborates across departments to create an exceptional ownership experience for each customer. We strive to exceed expectations in every interaction, ensuring that our vision of being the premier Porsche dealership is realized through outstanding service and customer care.
