Porsche Automotive Service Advisor Wanted

4 weeks ago


Los Angeles, California, United States Porsche Woodland Hills Full time

Job Summary:
Porsche Woodland Hills is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for ensuring customer satisfaction, meeting sales objectives, and performing administrative tasks. The ideal candidate will have 2+ years of experience in a dealership position, excellent customer service skills, and a high school diploma or equivalent.

Key Responsibilities:
• Schedule service appointments and obtain customer and vehicle data
• Greet customers in a timely and friendly manner, listen to their concerns, and establish a promised time
• Provide a complete and accurate written cost estimate for labor and parts, and contact customers regarding any changes in the estimate or promise time
• Maintain a high level of customer satisfaction, advise customers on vehicle care, and maintain a dealership-prescribed standard for hours per customer repair order written
• Follow all company safety policies and procedures, and report any accidents to a manager or supervisor

Benefits:
• Competitive pay plan
• 401(k) and 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid Time Off (PTO) and Paid Holidays

Requirements:
• 2+ years of experience in a dealership position
• 1 year of exceptional customer service skills
• Excellent oral and written communication skills
• Sales experience preferred
• Must pass pre-employment testing, including background checks, MVR, drug test, and clean valid driver license
• General knowledge of vehicles mechanical operations
• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Must be authorized to work in the USA



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