Professional Services Consultant

1 month ago


Los Angeles, California, United States Optitex Full time
Job Overview

Optitex, a leading provider of integrated 2D/3D product development software solutions, is seeking a Professional Services Consultant to join its global Customer Success team. This role will be based on the West Coast of the US and will focus on delivering exceptional customer experiences.

Key Responsibilities
  • Assist with pre-sales activities, including presentations to customers and supporting company initiatives such as webinars and trade show preparation.
  • Support post-sales activities, including customer onboarding, technical and consulting support, and account and relationship management.
  • Develop a strong understanding of client business needs and goals.
  • Strategically pursue new opportunities for account growth with existing clients.
  • Ensure that products and services are delivered to the client's satisfaction on time, within scope, and budget.
Requirements
  • Minimum 1 to 2 years of work experience in fashion design, with knowledge of pattern making and grading.
  • Experience with 2D/3D pattern software (Gerber, Lectra, etc.) and Adobe Illustrator/Photoshop for fashion and textile design.
  • Knowledge of CAD/CAM design software (Nedgraphics, Kaledo, etc.) and excellent communication and team player skills.
  • Ability to prioritize tasks and meet deadlines, with organizational skills and attention to detail.
  • Fast learner with a wide range of software skills and experience with Help Desk/Technical Support.
What We Offer

As a Professional Services Consultant at Optitex, you will have the opportunity to drive our growth and success, working with a dynamic team to deliver exceptional customer experiences. If you have a passion for 2D/3D CAD software and a strong understanding of textile design in the apparel industry, we encourage you to apply.


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