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Porsche Automotive Service Advisor Wanted

2 months ago


Los Angeles, California, United States Porsche Woodland Hills Full time
Porsche Woodland Hills Service Advisor Job Summary

Porsche Woodland Hills is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring timely and accurate completion of service work, and meeting sales objectives.

Key Responsibilities:
  • Schedule service appointments and obtain customer and vehicle data before arrival
  • Greet customers in a timely and friendly manner, listen to their concerns, and establish promised time
  • Provide a complete and accurate written cost estimate for labor and parts, and obtain proper authorization before any additional repairs are performed
  • Maintain a high level of customer satisfaction, and advise customers on the care of their vehicles and the value of maintaining them by manufacturers' specifications
  • Meet sales objectives, and maintain a dealership-prescribed standard for hours per customer repair order written
Requirements:
  • 2+ years of experience in a dealership position
  • 1 year of exceptional customer service skills
  • Excellent oral and written communication skills
  • Sales experience preferred
  • Must pass pre-employment testing, including background checks, MVR, drug test, and clean valid driver license
  • General knowledge of vehicles' mechanical operations
  • High School diploma or the equivalent
  • Ability to read and comprehend instructions and information
Benefits:
  • Competitive pay plan
  • 401(k) with matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid Time Off (PTO)
  • Paid Holidays
Our Vision and Purpose

We strive to provide the highest quality of customer service with honor, respect, and integrity. Our goal is to exceed our guests' expectations in every thought, word, and gesture, and to be the best Porsche dealership by providing unparalleled ownership experiences.