IT Support Specialist

2 weeks ago


San Antonio, Texas, United States VDart Inc Full time
Job Overview

Position: Service Desk Analyst

Location: San Antonio, TX

The Service Desk Analyst is responsible for delivering comprehensive technical support to end users through various communication channels. This role involves:

  • Diagnosing and resolving hardware, software, and network issues for users via phone, email, and chat.
  • Escalating complex issues to higher-level IT support teams as necessary.
  • Managing vendor relationships to ensure effective problem resolution.
  • Overseeing user account management and provisioning tasks.
  • Utilizing the Incident Management System to track and document issues and their resolutions.
  • Responding to user inquiries and ensuring timely follow-up until issues are resolved.
  • Providing remote desktop support and adhering to established Standard Operating Procedures (SOPs).
  • Conducting user account management activities.
  • Performing evaluations and setups of PC-based software applications.
  • Troubleshooting client software and basic network connectivity challenges.
  • Identifying and prioritizing customer issues and feedback.
  • Assisting in user training and documentation of procedures.
  • Participating in ongoing training and development initiatives.
  • Collaborating with IT staff and business units for routine maintenance updates.
  • Documenting all processes, configurations, and standards as required.
  • Facilitating knowledge transfer regarding End User Computing (EUC) operations.

Technical Skills Required

  • Experience in phone support is essential.
  • Prior experience in a technical helpdesk or call center environment is required.
  • Strong analytical and systematic problem-solving abilities.
  • Proficiency with Windows operating systems and various client/server configurations.
  • Familiarity with Active Directory and Exchange systems.
  • Experience with ITSM ticketing tools such as Remedy or HP Service Center.
  • Knowledge of remote desktop connectivity tools.
  • Competence in MS Office Suite and common desktop applications.

Soft Skills

  • Exceptional verbal and written communication skills.
  • Strong documentation and organizational skills.
  • Excellent customer service and interpersonal skills.
  • Able to adapt to unforeseen challenges effectively.
  • Commitment to quality and attention to detail.

Experience and Education

  • A minimum of 3-4 years of post-secondary education (B.Sc. or Diploma).
  • 2-3 years of relevant experience in help desk support and customer service.

Certifications

  • Preferred certifications include MCP, MSCE, or HDI CSS.
  • Knowledge of ITIL practices is advantageous.

Educational Background

  • Bachelor's or Master's degree or equivalent experience.


  • San Antonio, Texas, United States Vision It US Full time

    Job OverviewNumber of Positions: 4Work Environment: OnsiteKey Responsibilities:Assist users with computer and software-related issues.Deliver hands-on or remote support for system setups, upgrades, and software functionality.Conduct training sessions for applicable software and hardware.Address client inquiries effectively.Offer technical assistance to...


  • San Antonio, Texas, United States Vision It US Full time

    Position OverviewNumber of Positions: 4Work Environment: ONSITEKey Responsibilities:Assist users with computer and software-related issues.Deliver hands-on or remote support for system setups, upgrades, and software functionality.Conduct training sessions for relevant software and hardware.Address client inquiries effectively.Offer technical assistance to...


  • San Antonio, Texas, United States HealthCare Support Full time

    Job Opportunity with HealthCare SupportJob Title: Travel Nurse ICU SpecialistJob Summary:We are seeking a skilled Travel Nurse ICU Specialist to join our team at HealthCare Support. As a Travel Nurse ICU Specialist, you will provide high-quality patient care in an intensive care unit setting.Responsibilities:Provide direct patient care to critically ill...


  • San Antonio, Texas, United States Healthcare Support Full time

    Job DescriptionJob Title: Diagnostic Imaging SpecialistJob Type: Full-time, ContractLocation: San Antonio, TexasJob Description:We are seeking a skilled Diagnostic Imaging Specialist to join our team at Healthcare Support. As a Diagnostic Imaging Specialist, you will be responsible for performing diagnostic imaging procedures using various imaging...


  • San Antonio, Texas, United States Bridgehead IT Full time

    Job OverviewSalary: CompetitivePosition Summary:The Information Security Specialist plays a crucial role in safeguarding the integrity and confidentiality of our organization's data and that of our clients. This position is responsible for monitoring, managing, and troubleshooting security incidents in real-time, ensuring that our internal environment...


  • San Antonio, Texas, United States HealthCare Support Full time

    Job Opportunity with HealthCare SupportJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingSpecialty: Progressive Care Unit (PCU)Location: NationwideJob Description:We are seeking a skilled Travel Nurse RN Specialist to join our team at HealthCare Support. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of...


  • San Antonio, Texas, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of healthcare settings and gain valuable experience in a dynamic and fast-paced environment.Responsibilities:Provide high-quality patient care...


  • San Antonio, Texas, United States HealthCare Support Full time

    Job OverviewWe are seeking a skilled Nuclear Medicine Specialist to join our team at HealthCare Support. As a Radiology Technician, you will play a critical role in providing high-quality patient care and contributing to the success of our healthcare organization.Key ResponsibilitiesAdminister radioactive materials to patients for diagnostic purposesOperate...


  • San Antonio, Texas, United States IT Partners Full time

    Job SummaryThe Financial Planning and Analysis Specialist will play a critical role in supporting the development, coordination, and execution of the annual budget for our clients in the healthcare industry. This position requires a strong analytical mindset, excellent communication skills, and the ability to work independently to drive results.Key...

  • IT Support Specialist

    2 weeks ago


    San Antonio, Texas, United States Amerit Consulting Full time

    Our client, a prominent Medical Center affiliated with a prestigious California Public Ivy university and one of the largest healthcare delivery systems in California, is in search of a skilled IT Support Specialist.________________________________________________________________NOTE - THIS POSITION IS PRIMARILY REMOTE (INITIAL ONSITE TRAINING...


  • San Antonio, Texas, United States The Peak Organization Full time

    Job OverviewWe are looking for an IT Support Specialist to become a part of our dynamic team at The Peak Organization. This role involves assembling computers and ensuring they are fully operational before distribution to our users. Additionally, the specialist will be responsible for testing and refurbishing the devices once they are shipped.Key...

  • IT Support Specialist

    2 weeks ago


    San Antonio, Texas, United States Apex Systems Full time

    Apex Systems is seeking a qualified IT Support Specialist to provide exceptional service for a government client. This role requires strong technical skills and the ability to communicate effectively with users.Position: IT Support Specialist (Tier 1)Location: Onsite roleAvailability: Must be flexible to work various shifts, including 1st, 2nd, and 3rd...


  • San Antonio, Texas, United States HealthCare Support Full time

    Job Opportunity with HealthCare SupportJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingSpecialty: Progressive Care UnitDiscipline: Registered Nurse (RN)Shift: 12 hours, nightsEmployment Type: TravelPerks:Up to $500 travel reimbursementOvertime and Loyalty bonusesLicense and certification reimbursementsImmediate enrollment in health...


  • San Antonio, Texas, United States Fresh Success Marketing Group Full time

    Job OverviewThe main goal of the Client Support Specialist is to provide assistance to clients with account setup, order management, and delivering precise and prompt responses to inquiries, concerns, or issues with exceptional professionalism, courtesy, and understanding.This role is available for immediate onboarding.Key Responsibilities of the Client...


  • San Antonio, Texas, United States Aledade Full time

    Company OverviewAledade is a leading healthcare company that values quality patient care and long-lasting patient-provider relationships.Job SummaryWe are seeking a Medical Support Specialist to join our team at Leon Springs Family Practice, a well-established independent practice in the greater Leon Springs area. As a Medical Support Specialist, you will...

  • IT Support Specialist

    2 weeks ago


    San Antonio, Texas, United States Apex Systems Full time

    Apex Systems is seeking a qualified IT Support Specialist to provide assistance for a government client. This role is essential for maintaining operational efficiency and ensuring user satisfaction.Position: IT Support Specialist (Tier 1)Location: OnsiteAvailability: Candidates must be flexible to work across various shifts, including 1st, 2nd, and 3rd...


  • San Antonio, Texas, United States VIP Staffing Full time

    Job Title: Technical Support SpecialistJob Summary:VIP Staffing is seeking a highly skilled Technical Support Specialist to join our team as a Tier 2 Helpdesk Engineer. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and documenting solutions using Kaseya help desk...


  • San Antonio, Texas, United States Jet Health Full time

    Personal Care SpecialistWe are seeking a dedicated Personal Care Specialist to provide essential support to our clients. Below are the primary responsibilities you will be expected to fulfill:As a Personal Care Specialist, it is crucial to adhere to our Agency's standards and protocols: Operate within your expertise and training, ensuring safe and proficient...


  • San Antonio, Texas, United States Superior Health Consulting Full time

    Job SummaryWe are seeking a skilled Medical Support Specialist to join our team at Superior Health Consulting. As a Medical Support Specialist, you will play a vital role in providing assessments for physicians and supporting the optimization of patient care.Key Responsibilities:Conduct thorough medical record reviews to identify patients in need of...


  • San Antonio, Texas, United States Superior Health Consulting Full time

    Job SummarySuperior Health Consulting is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing assessments for physicians and supporting the optimization of patient care.Key Responsibilities:Conduct thorough medical record reviews to identify patients in need of...