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Customer Service Representative

2 months ago

Middleburg Heights, Ohio, United States Aucera Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Product Knowledge: Maintain a working knowledge of our clients' products, services, and promotions to effectively communicate with customers.
  • Sales and Upselling: Identify opportunities to upsell products and services to customers, increasing revenue and customer satisfaction.
  • Documentation: Accurately document all customer interactions, communications, and sales in our computer system.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
  • Adaptability: Flexibility and adaptability, with the ability to adjust to changing priorities and deadlines.
What We Offer
  • Competitive Compensation: Competitive base salary and incentives, with top performers earning up to $15/hour.
  • Flexible Schedules: Flexible scheduling options, including part-time and full-time opportunities.
  • Professional Growth: Opportunities for professional growth and development, with training and support to help you succeed in your role.
About Aucera

Aucera is a leading provider of customer service solutions, with a reputation for excellence and a commitment to customer satisfaction. We are proud to offer a dynamic and supportive work environment, with opportunities for growth and development.