Zendesk Reporting Specialist
1 week ago
Crusoe Energy Inc is a pioneering company that's revolutionizing the way we think about energy and computing. We're on a mission to unlock value in stranded energy resources through the power of computation.
We're inspired by the potential of data centers to deliver technology to all connected devices, while ensuring that the energy meeting that demand is sourced in an environmentally responsible fashion.
As a Zendesk Reporting Specialist, you'll play a critical role in helping us achieve our goals. You'll work closely with our team to design, build, and maintain custom reports and dashboards that provide actionable insights to enhance our customer support operations.
About This Role:- Design, build, and maintain custom reports and dashboards in Zendesk Explore
- Analyze customer support data to identify trends, patterns, and areas for improvement
- Collaborate with stakeholders to understand reporting requirements and translate them into functional reports
- Ensure the accuracy and consistency of data across reports
- Provide insights and recommendations based on data analysis to support decision-making processes
- Train team members on how to use and interpret Zendesk Explore reports and dashboards
- Troubleshoot and resolve any issues related to Zendesk Explore reporting
- Develop and implement data visualization strategies to communicate complex data insights to stakeholders
- Work closely with cross-functional teams to gather requirements and deliver reports that meet their needs
- Stay up-to-date with the latest Zendesk Explore features and best practices to ensure optimal reporting performance
- Collaborate with data analysts to identify areas for process improvement and implement changes
- Proven experience with Zendesk Explore and a strong understanding of its reporting capabilities
- Demonstrated ability to create and manage complex reports and dashboards
- Strong analytical skills and attention to detail
- Ability to work independently and manage time effectively to meet deadlines
- Excellent communication skills, both written and verbal
- Experience in a customer support or service environment is a plus
- Familiarity with data visualization best practices
- Prior experience working in a contract or freelance capacity
- Knowledge of SQL or other data manipulation languages
- Experience with other reporting tools and software
Compensation will be paid in the range of $35-$45 per hour, based on education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy Inc is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals.
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