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Principal Partner Programs Manager
2 months ago
The Partner Program Manager will have the unique opportunity to lead and manage the overall performance of the Zendesk Partner business through the creation and execution of plans and initiatives focused on the fast adoption and revenue growth of Zendesk offerings through Zendesk partners.
Key Responsibilities:- Own the design of the Zendesk partner program and work with key stakeholders to drive the implementation of the program components in market.
- Work with senior company leadership and cross-functional teams to develop and design new initiatives for the partner program.
- Develop, execute, and manage all partner pricing, incentives, and promotional offerings.
- Own and execute recruitment and awareness initiatives for the Zendesk partner program to ensure continued partner growth and success.
- Define and manage program governance and develop solutions and initiatives to drive continued partner ecosystem growth, skills, and partner productivity.
- Have the responsibility for the delivery and communication of product and program launches to partners, partner sales, and direct sales teams.
- Oversee projects and work cross-functionally to optimize the partner portal to make doing business with Zendesk easy for partners.
- Identify operational issues and deliver solutions to optimize and streamline the partner business with Zendesk.
- Establish and report on critical partner program KPIs to facilitate growth, manage investment, and ensure alignment to company priorities and objectives.
- 10+ years of prior work experience in partner programs and channel roles within the SaaS industry.
- Specific experience managing resale, referral, partner enablement, and recruitment programs and initiatives is a must.
- Track record of driving performance and revenue growth managing partner programs that increase partner capabilities and contribution aligned to the strategic goals of the company.
- Executive presence and communication skills, including the ability to clearly convey complex information and partner value to the senior leadership team, functional managers, and sales teams.
- Proven track record demonstrating initiative and ability to execute.
- Ability to work cross-functionally and formalize processes to meet goals and objectives.
- Process-oriented approach to solve for gaps and ensure future scalability.
- Strong analytical skills: interpret data, feedback, and KPIs to accelerate business results.
- Bachelor's degree required, MBA preferred.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
