Client Event Success Coordinator

1 week ago


San Francisco, California, United States OnTrack Tech Group, Inc. Full time
Job Overview

Position Title: Client Event Success Coordinator

Work Arrangement: Remote - Pacific Time Zone

Employment Type: Full Time (Hours may vary seasonally: 6 AM - 2 PM)

Compensation: $70,000 / annually

Work Schedule: Tuesday to Saturday (Saturday will be on a rotation basis)

About OnTrack Tech Group:

OnTrack Tech Group is a collective of event technology specialists dedicated to transforming intricate event operations through our proprietary technology tailored for the event and production sectors. Our expertise has been demonstrated in managing some of the globe's most significant and multifaceted events.

Role Overview:

The Client Event Success Coordinator will collaborate closely with a dedicated team to address our clients' requirements within OnTrack. This position involves supporting clients through various communication channels while assisting them with event preparations and troubleshooting. The Coordinator will engage in system testing across platforms, documentation creation, and client onboarding. Additionally, maintaining organized records across multiple systems is essential. This is a remote role that includes frequent online meetings, and we seek a proactive and self-motivated individual capable of managing assigned projects independently.

Key Responsibilities:

  • Oversee the preparation and success of client events from inception to conclusion; ensure consistent check-ins and follow-ups with clients to support their events, provide additional information (such as CAD Maps), and more.
  • Conduct weekly system testing and report findings on the OnTrack system (both individual and team testing environments).
  • Foster client relationships by adhering to OnTrack's communication standards and practices.
  • Lead and facilitate client training sessions for up to 30 participants, delivering clear and comprehensible information regarding the OnTrack system.
  • Collaborate with the Development team to identify and monitor issues within the OnTrack system (web, iOS, Android).
  • Edit and/or create informational materials and training guides for clients.
  • Assist in managing clients across various time zones globally.
  • Analyze data beyond surface level to troubleshoot issues, either independently or collaboratively with the team.

Candidate Qualifications:

  • Proficient in web-based systems: Airtable, Google Suite, Microsoft Suite.
  • Skilled in communication tools: Zoom, Teams, Slack, Google Meet.
  • Experience with customer support tools: Zendesk Support, Zendesk Chat, Gmail.
  • Preferred: Basic knowledge of Photoshop or mapping systems.
  • Preferred: Multi-lingual capabilities.
  • Preferred: Experience in live event settings (Health & Safety, Security, Operations, Production, etc.).
  • Willingness to travel as needed.
  • Availability to work within the Pacific Time Zone.
  • Possess a proactive attitude: actively seek solutions to current challenges and explore new opportunities to enhance the OnTrack system and operational procedures.


  • San Francisco, California, United States Sessionssf Full time

    We are seeking a skilled Event Coordination Expert to orchestrate exceptional gatherings. Collaborating closely with the Events Manager and the dedicated team, you will oversee every facet of event planning, from venue selection to post-event evaluation. Key Responsibilities: Business Development: Cultivate new business opportunities while nurturing existing...


  • San Francisco, California, United States Calyx Containers Full time

    Job OverviewPosition: Customer Success CoordinatorCompany: Calyx ContainersRole Summary:The Customer Success Coordinator plays a crucial role in our organization, committed to delivering exceptional service to our clients, particularly focusing on Emerging Accounts. This position entails overseeing design-related initiatives and providing thorough support...


  • San Francisco, California, United States Calyx Containers Full time

    Job OverviewPosition: Customer Success CoordinatorCompany: Calyx ContainersRole Summary:The Customer Success Coordinator plays a crucial role in our organization, committed to delivering exceptional service to our clients, with a specific emphasis on Emerging Accounts. This position entails overseeing design-related initiatives and providing extensive...


  • San Francisco, California, United States Nuvolum Full time

    Job OverviewAt Nuvolum, we blend innovative, data-driven strategies with exceptional execution to empower our clients in expanding their business and enhancing their brand presence. Our mission is to introduce fresh concepts to clients across various regions, enabling them to surpass their objectives and distinguish themselves from competitors in a...


  • San Francisco, California, United States Nuvolum Full time

    Job DescriptionNuvolum is a pioneering marketing and PR firm that combines innovative strategy with advanced execution to drive business growth and brand excellence for our clients across the United States, Canada, and Australia.We take pride in our diverse and talented team, inspired to bring forward-thinking ideas, continuous learning, and mutual support....


  • San Diego, California, United States Appstar Full time

    Appstar's Client Success CoordinatorAre you a meticulous individual who thrives on solving challenges and enhancing operational efficiency? Appstar is in search of a Client Success Coordinator to assist merchants and optimize departmental workflows. The perfect candidate is detail-oriented, solution-driven, and delivers outstanding service with a strong...


  • San Francisco, California, United States VITALITY Full time

    Marketing & Events SpecialistAt VITALITY, we are in search of a proactive and detail-oriented Marketing Coordinator who thrives in the realm of event organization and client relations. This pivotal role is essential in nurturing our company's ethos and ensuring that every engagement—whether with clients or colleagues—is impactful and memorable.As the...

  • Event Coordinator

    2 weeks ago


    San Francisco, California, United States Chotto Matte San Francisco Full time

    Job Title: Sales and Events ManagerLocation: San FranciscoSalary: 85k - 100k + commission. This role includes a base salary along with a commission structure based on event sales performance.About Us:Chotto Matte is a renowned Japanese-Peruvian fusion dining establishment situated in the lively center of San Francisco. Our venue offers more than just meals;...

  • Event Coordinator

    1 week ago


    San Francisco, California, United States Chotto Matte San Francisco Full time

    Job Title: Sales and Events ManagerLocation: San FranciscoSalary: 85k - 100k + commission. This role includes a base salary complemented by a commission structure based on event sales performance.About Us:Chotto Matte is a renowned Japanese-Peruvian fusion dining establishment situated in the lively center of San Francisco. Our venue transcends traditional...


  • San Francisco, California, United States Pylon Full time

    About PylonAt Pylon, we are pioneering the next generation of B2B post-sales solutions.Leading support and success teams at organizations utilize Pylon to streamline their customer support across various platforms, including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all integrated into a single interface.Role OverviewThis is a...


  • San Francisco, California, United States Pylon Full time

    About PylonPylon is at the forefront of revolutionizing B2B post-sales support.Our platform is utilized by leading support and success teams from various companies to streamline customer interactions across multiple channels, including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community.Role OverviewThis is a distinctive opportunity to...


  • San Francisco, California, United States BCforward Full time

    BCforward is seeking a dedicated Lead Event Coordinator for an exciting opportunity.Position Title: Lead Event Coordinator Location: Remote Job Type: Full-Time, Contract Compensation: Competitive hourly rate Role Overview:The Lead Event Coordinator will be responsible for orchestrating a variety of events, ensuring each is executed flawlessly and aligns with...


  • San Francisco, California, United States Etleap Inc. Full time

    About Etleap Inc.Etleap Inc. stands at the forefront of data integration solutions, enabling organizations to seamlessly centralize, transform, and manage their data for improved analytics and informed decision-making. Our cutting-edge platform facilitates effortless data integration across various sources, promoting data accessibility throughout the...

  • Event Coordinator

    3 days ago


    San Francisco, California, United States Michaels Full time

    Job DescriptionMichaels is seeking a highly skilled and enthusiastic Event Coordinator to join our team. As an Event Coordinator, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests.Key Responsibilities:Event Planning and Coordination: Plan and...


  • San Francisco, California, United States Scion Staffing Full time

    Job OverviewScion Staffing is conducting a search for a skilled Event Coordination Specialist for a prominent nonprofit research organization.This position will be responsible for the comprehensive planning and execution of over 30 public events each year, playing a crucial role in content programming, logistical arrangements, and enhancements for future...


  • San Francisco, California, United States Industrious Full time

    Job OverviewPosition: Conference and Events CoordinatorRole Summary:Industrious is dedicated to developing a variety of solutions and services that cater to the requirements of substantial commercial property owners. A key aspect of this initiative is to offer programming, events, and manage amenities for the office occupants of major buildings. This...


  • San Francisco, California, United States Etleap Inc. Full time

    About Etleap Inc.Etleap Inc. is a premier provider of data integration solutions, enabling organizations to effortlessly centralize, transform, and manage their data for improved analytics and decision-making. Our cutting-edge platform facilitates seamless data integration across diverse sources and promotes data accessibility throughout the...

  • Event Coordinator

    6 days ago


    San Francisco, California, United States Five-Star Full time

    About the RoleWe are seeking a highly skilled and experienced Event Technician to join our team at Five-Star AudioVisual, Inc. As an Event Technician, you will be responsible for the set-up, operation, and strike of all audiovisual sets, ensuring the highest level of client service, operational efficiency, and profitability.Key ResponsibilitiesCustomer...


  • San Diego, California, United States Eppendorf Group Full time

    Your ResponsibilitiesThe Client Success Coordinator plays a vital role within the Americas Account Management team for the eLabNext division, focusing on enhancing regional sales and support initiatives.You will deliver exceptional customer service, ensuring a seamless platform experience that leads to customer satisfaction. You will be a champion for our...


  • San Francisco, California, United States Fountain Full time

    Company Overview:Fountain is a leading provider in the transportation sector, focusing on innovative solutions for workplace, campus, and community mobility. With a commitment to excellence, Fountain partners with top-tier brands to enhance commuting experiences and promote sustainable practices.Position Summary:The Director of Customer Success plays a...