Bilingual Customer Support Specialist
2 months ago
Bilingual Customer Support Specialist
As a Bilingual Customer Support Specialist, you play a vital role in the operations at Molly Maid. Your responsibilities include managing service inquiries and addressing customer concerns while upholding the company's values by demonstrating respect and professionalism towards all clients and team members.
Key Responsibilities:
- Professionally manage incoming customer communications
- Coordinate and finalize service estimates and cleaning appointments
- Engage in promotional activities to enhance service offerings
- Effectively resolve customer inquiries and complaints
- Oversee administrative functions such as data management, payment processing, and inventory control
- Support team management, including recruitment and staffing
- Perform additional tasks as needed, including cross-training initiatives
- Fluency in both English and Spanish is required
- This is a full-time opportunity
*Each franchise operates independently under the Molly Maid brand, responsible for its own operations and employment decisions.
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