Bilingual Customer Support Specialist

2 months ago


Colorado Springs, Colorado, United States Molly Maid Full time

Bilingual Customer Support Specialist

As a Bilingual Customer Support Specialist, you play a vital role in the operations at Molly Maid. Your responsibilities include managing service inquiries and addressing customer concerns while upholding the company's values by demonstrating respect and professionalism towards all clients and team members.

Key Responsibilities:

  • Professionally manage incoming customer communications
  • Coordinate and finalize service estimates and cleaning appointments
  • Engage in promotional activities to enhance service offerings
  • Effectively resolve customer inquiries and complaints
  • Oversee administrative functions such as data management, payment processing, and inventory control
  • Support team management, including recruitment and staffing
  • Perform additional tasks as needed, including cross-training initiatives
Qualifications:
  • Fluency in both English and Spanish is required
  • This is a full-time opportunity
Joining Molly Maid means becoming part of a dedicated family focused on delivering outstanding customer service and providing families with the convenience of a clean home. Our franchise owners emphasize employee well-being, fostering a workplace grounded in respect, integrity, and enjoyment, while also serving our valued customers.

*Each franchise operates independently under the Molly Maid brand, responsible for its own operations and employment decisions.

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