Customer Success Manager
24 hours ago
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team at Teamtailor. As a Customer Success Manager, you will be responsible for implementing and onboarding new customers, helping them use our platform to its full potential, and working strategically with them to achieve their goals.
Key Responsibilities:
- Implement and onboard new customers.
- Help customers use our platform at its full potential, including integrations, best practices, and training opportunities.
- Work as a strategic advisor and goal-oriented partner for our customers.
- Work proactively with renewals.
- Build strong relationships with customers.
- Find new business opportunities with existing customers, including expansion sales and upselling/cross-selling.
- Track customer accounts to identify churn risk and work actively to prevent it.
- Collect and analyze customer feedback and present it internally.
- Develop and improve ways of working with customer satisfaction.
What We Offer:
- Responsibility for your own customer base.
- Incredible development opportunities.
- The opportunity to work with the market's best product.
- Fixed salary with commission benefits.
- Be part of a great multicultural team.
- Remote work is our DNA.
Requirements:
- Experience in SaaS.
- Experience in HR or Recruiting.
- Customer Success Experience.
- Experience in project leading, especially complex projects.
- Communication, listening, collaboration, adaptability, empathy, and negotiation skills.
- Engaged, creative, and solution-oriented.
- Ability to adapt to a fast-paced environment and rapidly-changing market.
- Fluent in English and Spanish.
- Extra plus for French language.
About Teamtailor:
Teamtailor is an Employer Branding and an ATS SaaS platform used by over 9,000 companies, users in 90 countries around the world. We are a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities.
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