System Infrastructure Specialist

2 weeks ago


Ocala, Florida, United States eResources Full time

eResources LLC is seeking a dedicated System Administrator to enhance our Managed Services Support Team. This role primarily involves providing exceptional technical assistance and support for our diverse clientele.

Key Responsibilities

  • Address customer support escalation tickets efficiently, ensuring thorough documentation of resolutions.
  • Deliver both on-site and remote assistance, tackling issues that range from basic desktop setups to complex network troubleshooting, including firewall management and support for various server applications.
  • Oversee customer Windows Server environments, ensuring optimal functionality across multiple roles such as Active Directory, DNS, DHCP, and SQL.
  • Manage customer network infrastructures, which encompass wired and wireless setups, VLAN configurations, firewall management, and edge security services.
  • Contribute to the development and refinement of IT support processes.
  • Identify infrastructure system requirements and provide constructive feedback for enhancements.

Essential Technical Skills & Experience

  • At least 5 years of experience in a technology or IT-related field.
  • A minimum of 3 years working within a Managed Service Provider (MSP) or IT company.
  • Proficiency in Microsoft Windows Server, Active Directory, Microsoft Exchange, and SQL.
  • Experience with virtualization technologies such as VMware and Hyper-V.
  • Knowledge of terminal services setup and configuration.
  • Router and firewall configuration and management expertise.
  • Familiarity with Microsoft Windows and Office 365, including Azure, Teams, One Drive, and SharePoint.
  • Understanding of LAN/WAN, DNS, DHCP, and Domain Controllers.
  • Experience in wireless network configuration and troubleshooting.
  • Printer and scanner setup and configuration skills.

Preferred Skills & Experience

  • A degree in Computer Science or Engineering (2- or 4-year).
  • Experience in IT consulting or computer services.
  • Relevant certifications such as Microsoft, Apple, or CompTIA (A+, N+, Security +, MCP, ACP).
  • Mac OS X troubleshooting and integration experience.
  • Knowledge of VPN implementation.

Additional Requirements

Must possess reliable transportation, a valid driver's license, and proof of insurance meeting state minimum requirements.

Attributes of an Ideal Candidate

  • Self-motivated: Demonstrates a strong sense of ownership and responsibility for assigned tasks.
  • Excellent communicator: Capable of effective and diplomatic communication with internal teams and clients.
  • Technologically adept: Possesses a passion for technology and stays updated on trends and innovations.
  • Collaborative team player: Welcomes feedback and contributes ideas for organizational growth.
  • Aspiring for growth: Eager to learn and expand knowledge for personal and team development.


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