Student Account Services Specialist

2 weeks ago

Knoxville, Tennessee, United States The Tennessee Board of Regents Full time
Job Summary

The Student Account Services Specialist will provide exceptional customer service to students and other parties regarding account balances and accurately process and receipt payments on customers' accounts in accordance with TBR policy and state law.

Key Responsibilities
  • Receipt payments and determine customers' account numbers, charge types, and payment types using Banner or Touchnet cashier systems.
  • Perform data entry in student systems and print receipts, separate documents, and distribute them accordingly.
  • Provide customer service to students, parents, and other constituents in-person, over the phone, and via email.
  • Review student accounts to determine correct answers for questions regarding payments, account balances, tuition, and fee charges, refunds, 1098T's, local scholarships, and other inquiries.
  • Assist students who are dropped from their classes with re-instatement and payment of tuition and fees.
  • Prepare daily deposits and, when necessary, take them to the bank.
Additional Responsibilities
  • Review PSCC bank accounts daily for deposits related to the VA33/Post 9/11 GI Bill, post payments to student accounts, and complete deposits.
  • Analyze veterans' accounts before refunding any VA33 funds to the student and coordinate with the VA Certifying Official to answer questions related to payment or refunding of VA33 funds.
  • Verify eligibility, update TSAC FAST system, and post State of Tennessee Dual Enrollment Lottery Scholarship awards to student accounts.
  • Determine appropriate accounting entries and posting of monies received by mail, including verifications of supporting documentation for accuracy, verification of monies amount, determination of proper accounting entries, data entry of collections, and balance funds received before submission for deposit.
  • Apply payments for monies received by Collection Agencies, including verifying money has been received by Collection Agency, applying payment to student accounts, applying collection fees to accounts if applicable, updating collection fee balance in Banner, and submitting receipt of payments to the appropriate staff.
  • Apply fee waivers and discount payments to student accounts, enter waiver or discount amount, and reconcile to Banner system reports.
  • Assist with accounts receivable processes, including preparing and maintaining documentation related to collection accounts, Promise to Pay program, Payment Agreements, and other tasks.
Requirements
  • One year of office experience with an Associate's degree or 3 years of office experience with a high school diploma/equivalent.
  • Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities
  • Written and verbal communication skills.
  • Problem-solving skills.
  • The ability to multi-task and stop and start projects while addressing phones/assisting students, employees, and other constituents at the window.
  • The ability to apply policies and procedures to various situations/scenarios while meeting needs of students, employees, and other constituents.
  • The ability to learn and switch between multiple computing platforms, software, and web applications.
  • Able to engage in the College's mission and values.

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