Processing Specialist III

4 weeks ago

Carrollton, Texas, United States Deluxe Corporation Full time

The Complex Client Processor position at Deluxe Corporation handles the most intricate customer interactions with minimal supervision. The focus of this role is to perform the day-to-day functions of highly complex client processing.




    2. Handles highly complex customers with unique, specific, and/or challenging processing requirements.






  2. Performs lookups and additional research on rejected payments and paperwork.


  3. Higher-level decision making on transactions


  4. Manages received dates, effective dates/backdates on mail to be processed to ensure that all client deadlines are met.


  5. Communicates with all areas of Operations throughout the shift to ensure deadlines are met.


  6. Customer Contact to resolve issues and processes


  • Processes work accurately and maintains performance output in accordance with department and client standards


  • Demonstrates a high-level knowledge of specific client requirements


  • Assists with Training & Controls for Quality Assurance


Basic Qualifications:


Education and Experience: High School Diploma or equivalent and 1 year of experience in document processing.


    • Good hand/eye coordination


    • Demonstrated the capability to be extremely detail-oriented and quality-conscious


    • Comfortable working with tight and floating deadlines


    • Clear, direct communication skills


    • Comfortable working in a fast-paced, deadline-oriented environment


    • Flexible schedule, including weekends, holidays, overtime, and/or off shifts


    • Team player with good interpersonal skills


    • Ability to work well independently and with others


    • Ability to adapt to change and learn new processes as the business evolves


    • Must meet the Deluxe established standard minimums for productivity and accuracy



Preferred Qualifications (PQs)


Education: High School Diploma or equivalent


Experience: 2 years of document processing


Additional Basic Qualifications:


Must be 18 years of age or older


Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:


All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability


Please view the electronic EEO is the Law Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.


Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

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