Operations Field Supervisor

2 weeks ago


Johnston, United States Accoravillage Full time

Accoravillage is seeking a skilled Operations Field Supervisor to manage the daily functions of our customer service center. In this pivotal role, you will lead the customer service operations while fostering a profitable environment that prioritizes growth and revenue, all while maintaining a cohesive team dedicated to exceptional customer service.

Key Responsibilities:

  • Oversee and guide the operations of the Customer Service Center (CSC), including inventory management, credit processing, service delivery, and overall logistics.
  • Ensure the CSC consistently meets budgetary goals and prepare forecasts for future financial planning; actively seek opportunities for performance enhancement and customer base expansion.
  • Address customer service challenges, ensuring that all interactions meet the highest standards of quality.
  • Manage fleet operations, ensuring compliance with safety regulations and timely inspections.
  • Develop and mentor staff to enhance their skills and competencies.

Qualifications:

  • 5-10 years of experience in operational management.
  • A Bachelor's degree is highly preferred.
  • Experience in the propane sector is a significant advantage; relevant backgrounds may include waste management, pest control, construction, or transportation.
  • Proficient in Microsoft Word and Excel, with the ability to analyze and interpret financial statements.
  • Training in customer service, propane fundamentals, and operational management is beneficial.
  • Experience in supervising teams and conflict resolution is advantageous.
  • Direct oversight of Service and Delivery managers, Customer Service Representatives, and Fleet maintenance/Dispatch teams.

About Us:

At Accoravillage, we aspire to be the leading provider in our industry. We take pride in delivering outstanding customer service to all stakeholders. Our collaborative culture is driven by data-informed decision-making and adherence to best practices. We promote a healthy work-life balance, reflected in our generous PTO policies and flexible scheduling options.

Benefits:

  • Comprehensive health insurance, with a free single plan.
  • Retirement planning and profit-sharing opportunities.
  • Employer-sponsored short and long-term disability coverage.
  • Employer-funded Health Savings Account (HSA).
  • Access to an Employee Assistance Program.
  • Tuition reimbursement and access to an in-house learning portal.


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