Operations Field Supervisor
2 weeks ago
Accoravillage is seeking a skilled Operations Field Supervisor to manage the daily functions of our customer service center. In this pivotal role, you will lead the customer service operations while fostering a profitable environment that prioritizes growth and revenue, all while maintaining a cohesive team dedicated to exceptional customer service.
Key Responsibilities:
- Oversee and guide the operations of the Customer Service Center (CSC), including inventory management, credit processing, service delivery, and overall logistics.
- Ensure the CSC consistently meets budgetary goals and prepare forecasts for future financial planning; actively seek opportunities for performance enhancement and customer base expansion.
- Address customer service challenges, ensuring that all interactions meet the highest standards of quality.
- Manage fleet operations, ensuring compliance with safety regulations and timely inspections.
- Develop and mentor staff to enhance their skills and competencies.
Qualifications:
- 5-10 years of experience in operational management.
- A Bachelor's degree is highly preferred.
- Experience in the propane sector is a significant advantage; relevant backgrounds may include waste management, pest control, construction, or transportation.
- Proficient in Microsoft Word and Excel, with the ability to analyze and interpret financial statements.
- Training in customer service, propane fundamentals, and operational management is beneficial.
- Experience in supervising teams and conflict resolution is advantageous.
- Direct oversight of Service and Delivery managers, Customer Service Representatives, and Fleet maintenance/Dispatch teams.
About Us:
At Accoravillage, we aspire to be the leading provider in our industry. We take pride in delivering outstanding customer service to all stakeholders. Our collaborative culture is driven by data-informed decision-making and adherence to best practices. We promote a healthy work-life balance, reflected in our generous PTO policies and flexible scheduling options.
Benefits:
- Comprehensive health insurance, with a free single plan.
- Retirement planning and profit-sharing opportunities.
- Employer-sponsored short and long-term disability coverage.
- Employer-funded Health Savings Account (HSA).
- Access to an Employee Assistance Program.
- Tuition reimbursement and access to an in-house learning portal.
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