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Operations Area Supervisor
2 months ago
Job ID:
| Services LLC
At Amazon, our global Operations network is dedicated to delivering millions of packages and smiles to our customers every day. We are seeking enthusiastic, customer-oriented individuals to join our team as an Operations Area Supervisor.
In this pivotal role, you will oversee a team of hourly associates and will be responsible for engaging your team throughout their shifts to uphold the highest standards of safety, quality, attendance, and performance.
Your contribution will be vital in meeting our customer expectations, ensuring that orders are delivered accurately and promptly.
Our operational workflow consists of three primary phases: First mile - where products are stored and prepared for orders; Middle mile - where orders are transported to your area; and Last mile - where products reach the customer's doorstep.
Key Responsibilities:
- Inspire, mentor, and motivate your hourly team
- Oversee safety, quality, productivity, and customer delivery commitments
- Collaborate with various support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop strategies that align with business goals
- Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment with varying noise levels
- Adapt to variable temperatures and weather conditions (including outdoor loading areas)
- Continuously navigate stairs (applicable to sites with stair access)
BASIC QUALIFICATIONS: - 2+ years of experience in employee and performance management
- Bachelor's degree or equivalent experience, or 2+ years of Amazon (blue badge/FTE) experience
- Availability to work a flexible schedule, including weekends, nights, and/or holidays
- Proven experience managing a team of 20+ employees. Familiarity with process improvements (Lean, Kaizen, and/or Six Sigma) * Exceptional customer service, communication, and interpersonal skills * A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Relevant industry experience in retail, food and beverage, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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