Customer Service Representative III

2 days ago

Bethesda, Maryland, United States RWD Consulting, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative III to join our team at RWD Consulting, LLC. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner
• Understand assigned roles and respond to Hospital Emergency Code(s) Blue, Black, Orange, Yellow, Gray, Green, Pink, Gray, and White
• Answer the command duty phone, providing general information, and transferring phone calls to appropriate departments
• Expeditiously facilitate and direct guests to appropriate destinations or services
• Report any issues related to effectively executing these duties to the supervisor
• Render aid to customers in need within the scope of training outlined in this contract and within Basic Life Saver Certification Standards
• Full operational knowledge of the Everbridge/AtHOC system
• Full operational knowledge of patient transport coordination
• Secure weekly report of all patient transports, provide report to supervisor
• Secure weekly report of all language translator services, provide report to supervisor

Requirements

• One year of experience in the hospitality service industry or equivalent work
• Must be able to communicate fluently in English and have the ability to comprehend verbal and/or written transport instruction
• Must be proficient in the use of Microsoft Word and Excel and have excellent customer service and communication skills
• Must be in good health and able to perform assigned duties without physical limitation
• Must successfully be able to complete the following skills: oxygen transport, customer service, ergonometric and body mechanics, push and pull 40 pounds and perform proper hand washing techniques
• High school diploma or General Educational Development (GED) equivalency
• Must possess and maintain Basic Life Support (BLS) certification through the American Heart Association
• Work includes prolonged walking, standing, sitting or bending
• Requires the ability to function in a demanding environment
• Must be able to quickly adapt to unfamiliar surroundings
• Must possess strong attributes of customer relations and “people skills” (e.g., courteous, attentive listener, patient, strong communications skills)
• Must possess a positive attitude and certain degree of creativity and latitude in handling difficult situations
• General medical ethics, telephone etiquette, excellent communications and customer service skills required

About RWD Consulting, LLC

RWD Consulting, LLC is an Equal Opportunity Employer. We are a leading provider of data management and analytics, information technology, logistics and supply chain management, facility operations and management, and project management services to federal, public, and private sectors. Our mission is to enhance our clients' capabilities and allow them to focus on their mission and goals.

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